Call center

[Kaycee32]

anybody here working in a call center like me? Everyday I need to stay positive, happy, jolly and accommodating when talking to each customer/guest. but I can't even be good to myself.

[Purrsona]

I am so sorry. I don't work in a call center so I can't offer perfect comprehension of your situation, but I've had to make many phone calls before for volunteering or jobs and broken down crying from anxiety. Staying fake-upbeat for customers is huge emotional labor that doesn't get acknowledged often enough.

[Kaycee32 in reply to Purrsona]

Thank you for your words at least I know someone still value what i/we do. Its just really hard trying to please customers everyday .

My mantra is "fake it 'till you make it".

[Purrsona in reply to Kaycee32]

I've never found a perfect solution, but it might help to remember that nasty customers have nothing to do with you--they don't know you, they've got their own problems, and nothing they can say has any bearing on who you really are. In practice, I know how hard it is to remember this.

Are you in the US? I think service culture here is particularly brutal, because not only are you expected to be efficient and perfectly knowledgeable, you have to pretend to be a happy robot all the time.

[Kaycee32 in reply to Purrsona]

I actually lived here in the Philippines but I talked to Americans and British people as I am working in a global call center. I get accustom to people talking nasty things as I understand that some of us has something going through it's just that I can't help but break down sometimes specially on days that I am fragile.

[Purrsona in reply to Kaycee32]

I understand <3 You're allowed to be fragile! It's very hard to talk to strangers all day.

[hypercat54]

Yerk! I used to work in a call centre and hated every single moment. I salute you.