We are aware that some members - myself included - have not been receiving notification emails from HU.
In my case the emails stopped on Tuesday morning. HU have checked and it seems that my account had been blocked in their system; they have now unblocked it and my notifications are working again.
If you are still experiencing issues receiving HU notification emails, can you please contact the HU technical team via this link support.healthunlocked.com/...
Email: the email address you are using to access your HU account
Subject: Not receiving HU notification emails
Message: I have been asked to let you know that I am no longer receiving HU notification emails. Could you investigate for me please. (If you know for sure when they stopped, you could add this information).
It is possible that this issue is linked to the Google outage earlier this week, so hopefully won’t happen again, but the more accounts HU investigate, the more likely they are to be able to understand why the issue has occurred.
If you are still having the issue and the HU technical team do not seem to be resolving it, please do let us know in the comments below.
(Posted in Marathon, Bridge, C25K, S&F and Active10)
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