Piles ? And certain creams ?advice please

[Peanutbutterplease]

I found a pile a few weeks back no pain bleeding or trouble going to the toilet but I could feel it was there at first I didn't think it was a pile but then I made my poor partner look and then their mother (via picture tmi I know ) who is a nurse and said it is a pile but possibly filled with blood as it is blueish tinge to it and to use anusol. Well I've been going about my day to day life using this cream twice a day and didn't realise recommendations was 7 days only . Then today my pile has started to hurt out of nowhere hurts to touch / wash etc and to wipe . It hasn't done previously. Any suggestions?