My husband has WG and we've just returned from France to live back in UK. We registered with our new medical centre & were given a doctor. We saw him once, explained the situation & asked to be referred to Addenbrookes. Three weeks later we returned and he has done nothing. He mentioned something about Choose & Book but didn't explain, even when asked. His reply was 'I'll play the doctor, you play the patient'!! and then told my husband to go away and forget about his illness. He reluctantly took part of the Route Map that I had printed out for him.
I checked with Choose & Book & they explained that we should have been given a letter with reference nos. & pin no. to be able to book an appt at Addenbrookes. I shall be asking again on Friday, why the doctor hasn't given us this paperwork.
Is this how it works, and what are others people's experiences of this Choose & Book system? and yes, we probably will use another doctor in the practice.
At least the frustrations are in English, hey ho, onward we go.