Thriva test results, only half received - Thyroid UK

Thyroid UK

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Thriva test results, only half received

10 Replies

Hi all,

I paid for thriva tests, full thyroid panel antibodies etc cholesterol, Liver panel, Iron, Vit b12 and folate. They only sent one tube to fill up to 600 mark which I did. Then they only sent me some if the results, folate, one of the antibodies, T4 and T3 missing they say due to not enough blood. They're offering me £19 towards a repeat test but that doesn't cover the extra £26 for testing, and £17 for the folate. To me it seems the issue is that they didn't provide enough collection tubes for all the tests, I had two last time.

Have you had this problem before? Any advice?

These tests are expensive for me. It's also a problem in that I stopped my b complex supplements a week ahead of the test and will have to do so again.

Wishing you all well this rainbowy Spring day!

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10 Replies
SeasideSusie profile image
SeasideSusieRemembering

Curious345

Have you pointed out to them that you've done this same test before and had two tubes that time and why was only one sent this time?

If they have made a mistake in only sending one tube then they should hold their hands up and cover your extra expense of repeating the test.

in reply to SeasideSusie

I tried. I'm still trying.

in reply to

Still havent received the replacement test box ten days after ordering. Thriva use Royal mail and say to wait a fortnight before asking them to resend. All in all with the days prior to the previous test it means I've had to stop taking bit Bs and iron for nearly a month in order that the thyroid tests aren't impacted. Is Thriva normally a reliable company, could all the delays be due to Covid supply issues?

in reply to SeasideSusie

Hi Susie, 🌞I still havent received the replacement test box ten days after ordering. Thriva use Royal mail and say to wait a fortnight before asking them to resend.

All in all with the days prior to the previous test it means I've had to stop taking bit Bs and iron for nearly a month in order that the thyroid tests aren't impacted. Is this correct?

Is Thriva normally a reliable company, could all the delays be due to Covid supply issues?

SeasideSusie profile image
SeasideSusieRemembering in reply to

Curious345

I've never used Thriva, never been drawn to them, I don't like their website as it's not as straightforward as Medichecks and Blue Horizon, and can't get my head around whether you have to subscribe or not. They also have a very confusing way of displaying the results with their graphic which has led to a lot of misunderstanding when members post their results. Their "optimal" ranges are also pretty much a nonsense for some of the tests.

During this difficult time of the pandemic and disruptions to delivery services, there were problems originally but Royal Mail and all the couriers now seem to be more or less back to normal. I have sent for kits from Medichecks and Montor My Health recently and they have arrived by Royal Mail within a couple of days or ordering them.

All in all with the days prior to the previous test it means I've had to stop taking bit Bs and iron for nearly a month in order that the thyroid tests aren't impacted. Is this correct?

It will be quite some time without your supplements by the time you get around to doing your test. In this case the results will just show your levels without recent supplementing, if you want to know what levels are produced with your regular supplement routine then they shouldn't be left off for that long, just the 7 days for iron and a few days for B Complex or Biotin as this can affect results when Biotin is used in the testing procedure (Thriva use County Pathology to process their tests, which is the same lab that Medichecks use, and Medichecks have confirmed that Biotin is used in the testing procedure).

in reply to SeasideSusie

Thanks for that reasoned advice Susie

in reply to

I'm not so much trying to get a good result with iron and bcomplex as trying to feel better through optimising vitamins and nutrition and lifestyle to help my body fix itself. So I'm annoyed at the delay because it negates the effort I'm putting in, and their response feels an unreliable service. I'm assuming taking the Bcomplex/biotin could have been helping alleviate my symptoms.I got problems with my blood clotting too quickly initially, even though I'd warmed up my circulation in a hot bath prior to the blood test. Is the quick blood clotting (while performing the home blood collection) another potential Hypothyroid symptom? Relating to low blood pressure? Low blood O2 levels etc?

SeasideSusie profile image
SeasideSusieRemembering in reply to

Curious345

I don't know about the blood clotting. Sometimes mine flows better than others and I do exactly the same each time. I doubt it's low blood 02 levels, mine is never more than 94% (I have lung disease) and there are times when I could have easily filled 2 vials.

Do you take Vit K2-MK7? If so maybe leave this off. There is some confusion as to whether this aids blood clotting. It's Vit K1 that is the blood clotting form (the one used for injections when babies are born, but some articles say that K2 also aids blood clotting, so maybe err on the side of caution and leave it off if you do take it.

in reply to SeasideSusie

Ah that's helpful to know. When you suggest to leave K2... Off what do you mean?

SeasideSusie profile image
SeasideSusieRemembering in reply to

When you suggest to leave K2... Off what do you mean?

Don't take it for a few days before the test just in case it is affecting your blood.

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