Camels back

[Angelic69]

Hi all, I'm really cheesed off with this run around i keep getting from my local Gp surgery. I want to have it investigated but unsure who i need to approach. I think my diagnosis and medications, blood results ect have been tampered with. Please advise.

[shaws Administrator]

I cannot answer your question but someone who does will respond.

[Treepie1]

If you google " How to complain about a doctors surgery" you will find below the solicitors site advice from Which (Consumers Association) and from the CAB.

[Valarian]

You will probably need to start by making a written complaint to your local practice.

This flowchart explains the process in England (it’s slightly different elsewhere) citizensadvice.org.uk/healt...

On the right hand side of the screen, you will see links to further information, a template letter of complaint, and tips on ‘how to complain’.

If you find the template a bit overwhelming, maybe start by following the template and tips, and writing to the practice manager/senior partner. Keep copies, and ideally post using a ‘signed for’ service.

If you aren’t satisfied with the response (or don’t get one within a reasonable timescale), I would seek help with the next stage - Citizens Advice would be one option, the flowchart also has a link to others . Take along copies of any letters, and it would also be helpful to write down a ‘timeline’ - a list of what has happened, who has said what, what letters have been exchanged, and when.

[Angelic69 in reply to Valarian]

Ive already wrote an email to practice manager but what if they dodgy too, might go no further than bin/trash. ill use that flow chart to keep me on track . Thanks.

[Valarian in reply to Angelic69]

It’s a step in the process you need to follow. I would say if you haven’t had at least an acknowledgement of your letter within 15 working days, move onto the next step (unless a specific process specifies

a different number of days )

[Angelic69 in reply to Valarian]

Any idea which advocacy agency has a good reputation

[Valarian in reply to Angelic69]

No, but some of them are specific to a particular locality anyway.