Thyroid UK have been receiving a lot of very concerning communications from people regarding the most prominent UniPharma T3 supplier.
There appears to be a MAJOR supply issue with UniPharma T3. The assumption is that ANY company will not currently be able to source this medication.
With this in mind, Thyroid UK would strongly advise against handing over any money for UniPharma T3.
Please find below a copy of an email from the Greek company in question regarding their current situation:
Since our customer service is spending hours each day answering emails separately while they could be doing something more useful we decided to send you all this circular email. If you are one of the customers who received information that your order has been shipped please ignore this message. This email is meant for those who are waiting for their whole orders or second part of their orders to be shipped.
We think that after more than 3 months of serious problems with supplies of Uni Pharma T3 most of you are aware of this. It is almost completely unavailable in pharmacies and supplies we are getting are drastically smaller than before and they are arriving at much slower pace. To all of you who are sending us emails daily asking when your order is going to be shipped, why we didn’t inform you that there are shipping queues and long periods of waiting, why your order was not shipped when we told you it would be and so on we would like to explain a few things.
Your money is not with us. It has been invested in new supplies. Same as you we are dependable on others since we are not producing T3 ourselves. We only know what they tell us and we are getting promises daily and weekly that situation is going to improve, that we will get at least more than the last week and we are all waiting same as you for all this to happen.
When we are making a schedule when orders will be shipped to whom we are counting on the supplies we were promised to get. If we receive less we are not able to ship all that was planned.
We are doing our best to ship what we get. But as it usually happens in extremelly busy and stresfull times we had some mistakes with tracking numbers, unfortune with several lost parcels and so on. Please understand that all this is understandable when somebody is under a lot of pressure.
Please don’t ask us to send your order to you before those who were in front on you in line because you are running out of supplies, have this or that problem and similar. It would be unfair to other customers who are patiently waiting for their orders. Thing that they are not sending us emails each day doesn’t mean that they have less problems than you.
Lately we are receiving emails in which some persons are threatening us, insulting us and so on unless their order is shipped emidiatelly. This is causing completely oposite effect. We know how hard we worked for all of you all these years and how good we were to each customer. We don’t deserve this. We are trying to go through the worst shortage of T3 in Greece until now and ship all your orders. Any Greek pharmacist who worked in this field for last 20 years will cofirm you that nothing similar to this happened ever before. We had shortages until now which you didn’t even feel because of our hard word. However, this is above all our powers.
We are not deceiving anyone, same as you we are waiting for supplies from someone who already got money from us, so we are in this together. How long this waiting is going to last nobody can tell. As said, everything we receive we ship emidiately.
And at the end we would like to ask you one more time to be patient and not to spread panic around. We think that some people are causing panic on purpose. We don’t care and don’t have time to think about what are their goals with that. Panic never did any good to anyone and in contrary it can only make things worse.
We remain at your service as always.