Reporting Greek supplier to Action Fraud - Thyroid UK

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Reporting Greek supplier to Action Fraud

Quasarlis profile image
54 Replies

Hello people. As most of you know the previously reliable Greek source has now become a company that is STILL taking money from us knowing full well they can't supply. I contacted the Action Fraud dept and they told me as long as there is a single link to the UK they can help.

I have asked for your cooperation before in this matter regarding sharing with me your order dates, order numbers, money's paid and so on and as of yet only 1 person has done that. I feel to get this situation resolved someone has to take a lead and speak for us all and with your help I'm willing to do that. There are many people on here who have been ripped off by this supplier and the money gained by them must be in the 1000's and that's just from us in the UK! Think of all the other people in other countries too! .. So I ask you again .. Share your order details with me so that I can compile a true picture of what's gone on and supply that info to Action Fraud!!

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Quasarlis profile image
Quasarlis
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54 Replies
SeasideSusie profile image
SeasideSusieRemembering

I'm really in two minds about this.

I fully understand how angry everyone is that this supplier is continuing to accept orders for T3 and is taking people's money despite the shortage, and the very lengthy delays in completing the orders. It is totally wrong, they should suspend accepting orders at the moment (as the other Greek supplier has done) and should take time to explain, politely, to those people waiting what the problem is and give an estimate of how long it will take to fulfill the orders, and they should offer the option of a refund.

This supplier offers a number of other medications and orders for these are apparently being fulfilled. It appears to be only T3 there is a problem with, and we all know from other threads that Unipharma is now requiring sight of prescriptions before supplying T3 to pharmacies.

Reporting them to Action Fraud will open up investigation and could shut down this supplier. If that happened then those who rely on them for the other medications may then be unable to obtain them anywhere else. It also could open up a can of worms and alert other departments/authorities to the fact that some medications are being supplied this way and that risks any other suppliers also being shut down. Is that what we really want?

Completely cutting off the supplies from Greece will mean extra demand on the Turkish and Mexican T3. Will they be able to cope? Will the authorities be alerted? Will those avenues eventually be cut off too? Something worth considering I think.

As I said, what this supplier is doing is completely wrong. Personally I think trying to persuade the supplier to be fair will, in the long run, be more effective and even if T3 will never be as freely available again due to Unipharma insisting on sight of prescriptions, then at least the company will survive to provide the other medications. If polite dialogue can be entered into with the supplier, without threat of any sort, this might be more effective and have a better outcome than involving Action Fraud.

I didn't lose my money, I ordered at the beginning of this problem, there was a delay in receiving my order but it did arrive. But I can fully understand how members are feeling. I just think that careful thought needs to be given to the possibility of losing access to T3 altogether.

Clutter profile image
Clutter in reply to SeasideSusie

SeasideSusie,

I think a supplier fraudulently taking money without sending goods should be shut down. The supplier doesn't want to engage in polite dialogue otherwise they would not send rude emails, would respond to customer's emails and would refund customers who have been waiting for their orders since April.

Why should shutting down a rogue supplier lead to loss of access to T3? It is not illegal to supply Tiromel and Cynomel to customers in the UK so why should the authorities be alerted or have any interest?

Tiromel and Grossman Cynomel appear to be coping with any extra demand and they are not the only T3 brands available without prescription.

Quasarlis profile image
Quasarlis in reply to Clutter

Also as mentioned it's not just us in the UK, there are potentially many others in different countries who have had their money taken off them in what many of us see as a fraudulent manner, it could be in the 1000's or even 10's of 1000's of pounds for all we know.

Kitten1978 profile image
Kitten1978 in reply to Clutter

I agree with Clutter.

Quasarlis profile image
Quasarlis in reply to SeasideSusie

I can see some of your points Seaside but I must agree with Clutter here. My main issue here is that the supplier in question is knowingly taking money for T3 when by all accounts its not able to acquire any due to the insistence of prescriptions by UniPharma as you stated, if they know they can't get any supply due to this why are they STILL taking orders?? I was contacted by one person who said they were sent a rude email about making mistakes on an order and asking them to repeat and REPAY for another order as i understood it.

As Clutter mentioned there are many people who have lost money due to this, the company have made no effort what so ever to keep us informed and update us, they continuously ignore enquires and send out rude emails that accuse us of being impatient etc .. They also state in that email that 'Your money isn't with us but invested in new supplies' .. How can they invest in new supplies if their not allowed to acquire any? And once again why is their website STILL allowing people to order T3 without any notifications AT ALL on their site that informs people they can't source it??

As Clutter says it's not illegal to supply UK customers with T3, others are coping well enough and keep us updated. Their other medication supplies wouldn't be of interest to the fraud people if they are not being fraudulent about them and they can only act upon 'Fraudulent conduct' yes this might mean a full investigation but if they have nothing to hide why would they worry??

in reply to SeasideSusie

Yes, they deliver all other orders, it's just T3 that they are having problems with.

lola1956 profile image
lola1956

I was ripped off by them and I was one of the first to alert people on here and posted the obnoxious email we all received but can you tell me , apart from closing them down how this will benefit us ?

Quasarlis profile image
Quasarlis

It may not benefit us Lola as in getting our money back or our T3 but it may stop them from ripping other people off who can't afford to be in the future, sending out rude emails with no explanation as to what has happened to our and many others money... I see us as a 'community' on here Lola, fellow sufferers as it were. I have had more sound advice on here then i have had off so called Dr's and Endos in the last 20 years and I feel that we should help each other ..

How can I put this without sounding like I'm accusing people of being .. I dunno .. selfish as I AM CERTAINLY NOT accusing people of such a thing, I want that CLEAR. If we all sit back and say 'Well I'm/we aren't going to benefit from it so why bother' will just leave them free without worry or care to carry on with what I said above - ripping off others that can't afford it, leaving them sick, being rude in emails, NOT updating us etc etc ... At least if we chuck a bit of dung in their fan they might think twice about being so 'fraudulent' and rude in the future.

lola1956 profile image
lola1956 in reply to Quasarlis

Sorry I should have phrased that better ,I should have said that I'm not happy passing on any of my details to anyone and that obviously I feel it won't get me my money back . I can ill afford to lose the money as I live alone and I'm not working but I also need to save my energy to fight bigger battles with t3 cause in the UK .

I also could not have come as far as I have without this community and I believe that I have also gave back what I can to help our community , I don't feel selfish at all , I feel angry too about what has happened with this company but I don't feel the need right now to fight them , you said yourself that only one passed on details so I'm not alone in my thinking .

I appoligise if my wording offended you but I myself am currently on lower dose than usual of t3 due to current problems so my wording could be harsher than meant

Quasarlis profile image
Quasarlis in reply to lola1956

Lola, you did not offend me at all and I can understand about sharing details, I assure you details shared would ONLY be supplied to say the Action Fraud people and I would ask for total permission first. I have no interest in using them for anything else other than to have a strong number of details to prove our claims .. No deceptive reasons on my part what so ever! I know you didn't insinuate that so all good.

I'm not trying to fight the T3 Supply in the UK as there are other suppliers, I'm wanting to stop a fraudulent company from ripping more and more people off whom can't afford to be .. and that takes collaboration.

I must admit that I am a bit dissapointed in the reaction as I feel it needs the involvement and trust of people to get this moving, if not they will just carry on and being allowed to do so as no one will trust another so we can act together, I can totally understand and sympathise with this but it will get us nowhere and to be honest nowhere is where we are right now and more and more innocent people who can't afford to be will be ripped off and left feeling ill

lola1956 profile image
lola1956 in reply to Quasarlis

I wish you the best of luck with this but just right at this minute I can't join with you to take this to Action fraud , I feel the same as you about others being ripped off but on this site it has been heavily reported about these people so hopefully no one else will make another order , I feel very jaded by the whole thing but you must consider also that you have asked several times on here for people to give details etc to help your case and you have had only a few contact you so for whatever the reason the time is not right for you maybe to take this forward .

I'm sorry this is just my own personal view .

Quasarlis profile image
Quasarlis in reply to lola1956

I totally understand, respect accept your views Lola and you do not have to explain yourself as it were, I actually appreciate the feedback.

lola1956 profile image
lola1956 in reply to Quasarlis

Thank you .

LtAngua52 profile image
LtAngua52 in reply to Quasarlis

it may be better Quasarlis, if we have the contact details of Action Fraud ourselves, and we can give them the details?

I ordered about 10 weeks ago and of course, I'm still waiting. The only response I had was that rude email, which I also posted on here. They have ignored my subsequent email, along with my completion of their online contact form. I agree that they have to be stopped from taking other people's money. They obviously knew they would not be able to provide the medication in their usual way, when they took my money, but failed to state this. I don't expect my money back, and like others, being alone and unemployed, I cannot afford to lose £113!

I am willing to contact Action Fraud myself with my details. I wonder if they will be able to collate people's details into one case?

Matt8394Alien profile image
Matt8394Alien

You ever thought that maybe that could be ran by or connected to organised crime gangs. Since they are also heavily involved with underground bodybuilding community. Doubt anyone will ever see a penny returned.

Clutter profile image
Clutter in reply to Matt8394Alien

Matt8394Alien,

They were selling T3 and other meds to people who want to obtain meds without prescription. It's a bit of a leap to connect them to organised crime gangs!

lola1956 profile image
lola1956 in reply to Clutter

Clutter

Lol

Quasarlis profile image
Quasarlis in reply to Clutter

I agree! But if they are I'm gunna get a bullet in the post!! Hats!

Matt8394Alien profile image
Matt8394Alien in reply to Clutter

Well maybe but you never know

LtAngua52 profile image
LtAngua52 in reply to Matt8394Alien

I've used them twice before without a problem! This is just an issue now because of the difficulties in Greece.

SimonA87 profile image
SimonA87

I've talked with Action Fraud before and they were absolutely useless. Spent about 20 minutes on hold, they took only half the information and gave me a reference number.

Complete waste of my time.

Quasarlis profile image
Quasarlis in reply to SimonA87

I sympathise with you Simon .. They probably aren't/can't be bothered with an individual claim but if we had many it might be another story.

SimonA87 profile image
SimonA87 in reply to Quasarlis

Perhaps this one is better suited to European trade:

ec.europa.eu/consumers/odr/...

marianne9185 profile image
marianne9185

Good Morning, it is so good of you to look into this, I have tried via my bank but as the money was paid on a bank transfer they are not interested. I used <the well known supplier> and ordered and paid on the 1st June £59.18 + £4.00 bank charge. I have had the rude email from them and another telling me I am in the queue but now they are not answering any emails and I have even tried contacting them with another name to order and nothing so I assume they are now out of business....with all our money! If I can help at all let me know as I don't think they should be allowed to get away with this! Kind regarsd

Marianne

Quasarlis profile image
Quasarlis in reply to marianne9185

Who wasn't interested?

marianne9185 profile image
marianne9185

My bank

Quasarlis profile image
Quasarlis in reply to marianne9185

Well they wouldn't be due to the type of payments made by us, still it doesn't mean its not fraudulent conduct by them.

penny profile image
penny

I'm lucky, all my orders have been fulfilled and have always had pleasant communications from Tina. I ordered at the start of the reported problem so was probably just in time.

I'm a bit nervous about causing a fuss as I would not want to spark an investigation into the supply of prescription medicines into this country (I know it's legal) and have the law changed here so that we can no longer import drugs. It is really bad that the supplier has taken money without being able to fulfil the orders but shouting won't get the money back and probably won't affect the supplier. However, as I've said, I've not been affected.

Clutter profile image
Clutter in reply to penny

Penny,

If you mean Tina from Cyprus she supplies Tiromel from Turkey not Uni-Pharma from Greece and is not the Greek supplier referred to.

Why would complaining about a seller fraudulently taking money when unable to supply goods lead to UK law about importing medicines being changed?

penny profile image
penny in reply to Clutter

I don't know, is the answer but have found that sometimes making a fuss can beget the law of unintended consequences. Time will tell. Of course, it is very bad taking money and not supplying the goods, particularly when dealing with life-saving medicines. There are many 'dodgy' sites around on the internet and one has to be careful. I feel very sorry for those who have parted with money and not received the goods. I'm not sure how effective it would be pursuing someone in Greece (or elsewhere outside the UK). I don't expect the Greek officials are bothered particularly as we are leaving the EU. How interested the UK officials would be ditto.

Quasarlis profile image
Quasarlis in reply to penny

I'm not sure how effective it will be if at all but sometimes 'Making a fuss' (And I'm not referring to you or this issue only but in general) is the only way to get things made right for the future. I'm sure there has been many companies, people etc in the past that have been found to be fraudulent and have been told to stop or been punished and the only way that was possible is by the victims reporting them and making a fuss.

Clutter profile image
Clutter in reply to penny

Penny,

I don't expect Greek or UK authorities will be particularly interested or useful but that doesn't mean people shouldn't complain about being ripped off.

Quasarlis profile image
Quasarlis in reply to Clutter

Right on Clutter ...

lola1956 profile image
lola1956 in reply to Clutter

Agree but after having complained and no reply I feel its in the lap of the gods now !

LtAngua52 profile image
LtAngua52 in reply to lola1956

yeah, like Greek gods!

Quasarlis profile image
Quasarlis in reply to penny

The point here Penny isn't what the supplier 'supplies' and who they are .. The point is that fraudulent conduct is being commited on many people in this forum and most likely many others elsewhere .. I would feel the same about any company selling/supplying any type of product .. It's their conduct that needs addressing no matter who they are. As mentioned before there are people who have trusted this company to supply them a life changing medication and have chosen them from many recommendations about their good service in the past .. It's my opinion that they are taking advantage of this knowing full well they can't supply .. Maybe using the money to source other medications that they offer, lower the price slightly in order to secure more orders and make more money, THEN if they are able to source what we order in the near future buy a bulk load that would have a bulk discount and send it out .. Maybe .. That isn't right or probably legal surely?

I was going to put in a fake order to see if I get sent payment info .. And I bet I do ...

lola1956 profile image
lola1956 in reply to penny

Uni pharma is at fault nothing to do with Tina from Cyprus !!

Quasarlis profile image
Quasarlis in reply to lola1956

I would disagree with it being down to Uni-Pharma, they would be well aware as the drug manufacturer of whom they are allowed to supply it to in regards to prescriptions being needed. IF Uni-pharma didn't inform the company in question here about not being allowed to supply them but still taking money and to a degree validating the statement made on the generic email we all got 'Your money isn't with us but invested in new supplies' then why doesn't the company in question tell us that?? Surely the company in question could request refunds for it's orders (IF paid for) until the circumstances of the prescription limitation is lifted (IF & WHEN of course) ... What ever the circumstances we are not being informed and the company are STILL taking orders that they can not fulfil ...

lola1956 profile image
lola1956 in reply to Quasarlis

Sorry was trying not to name the offending company as Tina does not sell uni pharma

Marz profile image
Marz in reply to Quasarlis

I do not know for sure but knowing how things work here in Crete - the Pharmacies order their pills and potions from a Distribution Centre and receive them almost daily with the white van man. It is my belief that the stock from the Distribution Centres was the source of supply for the on-line companies. Hence I do not hold Uni-Pharma responsible. The only way they could prevent this happening was to clamp down and only supply T3 on Prescription only. Having rung the head office myself I was told that they wanted T3 to go to people that needed it - so they are possibly not aware of the situation in the UK - or elsewhere. I have e-mailed them suggesting an on-line shop :-)

My prescription is faxed to the Distribution Centre to accompany the order - and not to Uni-Pharma HO.

Having lived here since 2004 I hold out little hope for a settlement. Court cases take years to come to court as I know from experience. Legalising our property took years as the laws kept changing and the developer was not held responsible - even though it was obvious he had been guilty - building a house that was not the one that was passed by the Planning Department. I could write a book - so as the saying goes .... Beware of Greeks bearing gifts :-)

penny profile image
penny

Apologies to all - I would like to make clear that Tina in Cyprus is not at fault. (I have always found her reliable and friendly.) Because of the rule about naming suppliers I got confused with the Greek/Cyprus bit. Mea culpa, Tina.

lola1956 profile image
lola1956 in reply to penny

Yes me too lol..trying not to say there name I did nearly the same faux pas as you ..lacking my usual dose I'm afraid as I'm t3only ..apologies ☺

Exhausted65 profile image
Exhausted65 in reply to penny

Having issues with this supplier now. Please take care.

Quasarlis profile image
Quasarlis

And on a more personal note I do feel a little responsible here. I have a good friend who is also a Hypothyroid sufferer who has also had disgusting treatment form her GP and Endo. I told her about this forum and that T3 may help her as like us she feels like death everyday on Levo. She doesn't have lots of money, children to provide for and so on, she had to save up to buy a decent amount from the supplier in question that I recommended to her and now she is out of pocket that she can't afford, has no medication and no hope of getting any in the near future, that said I'm sure there are loads and loads of people in her exact position concerning this issue .. And I think it's the right thing to do to stand and act for these people, and that's what I intend to do, even if I get nowhere trying.

lola1956 profile image
lola1956 in reply to Quasarlis

Many on here recommended the offending company to me as I usually buy in Greece whilst on holiday with my daughter but I don't blame anybody it was all said in good faith

LtAngua52 profile image
LtAngua52 in reply to lola1956

People are now unable to buy it in Greece on holiday too. Pharmacies are just not getting many, and they are loathe to allow 'tourists' to buy them. I was hoping to buy some again myself as I'm going in a few weeks. I'll try, but it doesn't sound hopeful!

lola1956 profile image
lola1956 in reply to LtAngua52

Yes I was advised not to waste money going over but if your there on holiday its certainly worth a try ..good luck !

lola1956 profile image
lola1956 in reply to lola1956

I mean not worth going just especially to buy

lola1956 profile image
lola1956 in reply to LtAngua52

I mean not to bother going over especially to buy !

LtAngua52 profile image
LtAngua52 in reply to lola1956

I know what you meant!

levelslass profile image
levelslass in reply to Quasarlis

Sorry just found this. Who was the supplier in question. I'm mystified as I came back from Greece in mid June with packs of Uni-Pharma T3 and yes pharmacists were saying there were shortages but I didn't have to have a prescription.

SeasideSusie profile image
SeasideSusieRemembering in reply to levelslass

That information can't be put on the forum. PM your question to who you're directing it to :)

I'm surprised you managed to get some Unipharma OTC as it appears they now ask to see your prescription.

Exhausted65 profile image
Exhausted65

Have these issues with the supply of T3 been resolved or are the problems ongoing?

helvella profile image
helvellaAdministratorThyroid UK in reply to Exhausted65

I am not sure which particular issue you are referring to.

The people who have been referred to are still people I would not deal with.

Please have a read of this post:

healthunlocked.com/thyroidu...

I shall now be closing this post to replies as it is old.

The ability to reply to this post has been turned off.

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