Being logged out...

[Clutter]

As some of you are experiencing issues with being constantly logged out I emailed HU and have had the following reply:

HU Support Team recommends you to check your browser, as it is usually a reason behind the “logged out” issue.

This would mean that you might be able to fix this problem by yourself.

Most probably, you are accessing HealthUnlocked via Private browsing.

HealthUnlocked use “cookies” to store information about your site preferences, login status and other data.

Accessing our site on Private mode means that:

-Changes made to your account settings will not be saved

-You will not remain logged in to your account, even if you tick the “Keep me logged in” box

-Your internet history will not be saved

-New passwords will not be saved

-Other similar problems

You can read more about the Private mode of your preferred browser by using the list below:

1) Google Chrome – read here (support.google.com/chrome/a...

2) Mozilla Firefox – read here (support.mozilla.org/en-US/k...

3) Internet Explorer 11 – read here (windows.microsoft.com/en-gb...

4) Safari – read here (support.apple.com/en-gb/HT2...

Alternatively, your browser may be unsupported by us or outdated.

You can read about which browsers we support and whether we support your browser of choice here (support.healthunlocked.com/....

Please note that we will do everything we can to assist you, should you change to a browser that we support.

If you are still experiencing the issue, please, do feel free to contact us via [e-mail]. We would appreciate if you include information about your OS and browser.

[Jose651]

Thanks Clutter, 😀

[shaws Administrator]

I have had problems for months. HU tried but didn't rectify it and several suggestions didn't work. Considering I have been with HU since its inception and ticked to stay logged it the problem arose when they made changes a few months ago.

I had a calm period for a number of weeks then it started again. Previously I had changed password etc. So this time, when it said either wrong log in or password, I removed the password and put in the identical one and it was accepted.

It is most frustrating when a response is made then I cannot submit.

[Clutter in reply to shaws]

Shaws,

When I've had problems I've found clearing history and cookies usually resolves it but it is a pain in the bum because it clears all my passwords too.

[shaws Administrator in reply to Clutter]

You cannot win sometimes Clutter. As if we haven't enough to do.

[Angel_of_the_North in reply to Clutter]

You can just clear the cookies related to HU and TUK. The obvious ones and mandrillapp.com

[Clutter in reply to Angel_of_the_North]

Angel_of_the_North,

Duh! I didn't think of that

[loueldhen]

I had this problem a while ago and eventually support told me to 'clear my browsing history'. I use a mac and a pc and it wouldn't work on either. I googled it and then 'cleared my history' and maybe cookies (can't remember) and it all started working again.

[Clutter in reply to loueldhen]

loueldhen,

I've found clearing history and cookies and restarting the PC to be more helpful than HU's suggestion that one might have selected a private browser in error.

[KornishPiskie]

Hi Clutter. I can't private message you for some reason the message green button is slightly faded out for some reason. Do you know why? Can you message me? Thanks

[KornishPiskie]

Hi Clutter I got your PM but cannot respond to it! both message and send buttons are in green and slightly faded out. What is going on! grrrr

[Clutter in reply to KornishPiskie]

KornishPiskie,

Clear history and cookies and restart your PC. If that doesn't help

email [e-mail] Tell them what device you are using, the operating system and browser version you are using.

If you wanted to PM for advice please post on the forum and I'll look out for it.

[KornishPiskie in reply to Clutter]

Thanks Clutter. I did post in the end. about 16 mins ago