Health Unlocked not working - Positive Wellbein...

Positive Wellbeing During Self-Isolation

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Health Unlocked not working

S11m profile image
S11m
6 Replies

If you get this, I can post...

...but, on my computer (an old MacBook Pro) I cannot open posts - I just see the first few lines.

I can get notifications (about replies to my replies or posts) and can reply to them.

I thought that this might be a Health Unlocked infrastructure problem - but I do not get this problem with the app on my iPhone.

Is anyone else having similar problems?

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S11m profile image
S11m
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The ability to reply to this post has been turned off.

6 Replies
FearIsALiar profile image
FearIsALiar

Yeah the app is always having issues for me ..I emailed HU before they said to delete and redownload the app but that didn’t solve the problem...

My issue is every post says “Just Now” so I don’t really know when a post was posted.

Sunfloweronline profile image
Sunfloweronline

I’m hoping that you can get it sorted 🎄🎅🏻🍷🥳

twooldcrows profile image
twooldcrows

so sorry you have been having these problems...

S11m profile image
S11m

I use Google Chrome - and my MacBook Pro is so old it is not compatible with the latest software.I have had an email from HU support.

S11m profile image
S11m

Email I sent to HU support:

When I hover the cursor over the post title, the link appears at the bottom of the screen, but, when I left click on it, nothing happens.

Through decades of using computers, I am used to having to find work-arounds... If I right-click on the topic title, I can "open link in new tab".

I use a Mack book Pro (about 2011 I think) and it is too old to run the current IOS.

I use Google Chrome.

I use a wired mouse and full-sized keyboard, and a separate screen.

S11m profile image
S11m

Further communication with HU Support:

------ Original Message ------

From: "HealthUnlocked" <support@healthunlocked.com>

Hello, s11m,

Thank you for getting back to me with your screenshots, they were really helpful!

I have spoken to the tech team and they said that the most likely explanation of why this is happening is due to a browser extension you may have. To test this, you can try logging into your account using a different browser to see if you still have the same issue.

Thank you.I have turned off all my Google extensions (except for Grammarly) and this has fixed the problem.

The ability to reply to this post has been turned off.

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