Thanks guys for the replies to the Health care at Home delivery service. So I emailed them as I could not face speaking to them yet again without ranting at them.
Email reply back with apologies and them stating it would be a permanent set up for a Monday evening after 6pm. This is what I was told the 2 times I have had to chase them and sort this. So I wonder what their define of permanent is !
Fingers crossed for the 9th Nov then.