As I sit here listening to music and occasional voice prompts apologising for keeping I me waiting, now some 20 minutes, I find myself wondering how on earth H@H can say they have improved services! I am also reminded of the email service they provide to which I am still waiting on replies to the three I sent in November! Or I can check for a delivery online, all I need is my customer number? - have not got that from them
Disgusted- and what is worse I, like every other single tax payer in this country , am paying for this!
Apologies for the rant but am really irritated