Hi, having just had my delivery service change over to the above company I am appalled and upset by their service, or should I say , lack of service. Having spent most of yesterday trying to get the delivery of my next injection I am still no further forward and in fact they were blaming on everyone else and would phone me Monday. I got to thinking I know of two other people who use this service, and given that we do not actually have a choice who delivers, I wondered if anyone else is having issues with this company who claim "This service means the patient need not worry about seeing their consultant for repeat prescriptions or make regular trips to the hospital or pharmacy to pick up their medication. It aims to give the patient flexibility and freedom to simply get on with their lives."
For me, no welcome pack, no introduction to the company, no idea if i have a nurse allocated to me, not one peep from them till I called yesterday asking when my delivery would be made-- really really poor service which they only provide one day a week and it is too late to set up for next week
I am so hoping that this is a one off