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Incorrect INR Data being recorded by GP Surgery

SteveRN profile image
12 Replies

I recently discovered that the INR readings that I am sending to the Head Nurse at my GP Surgery are not the same as those that she is inputting into the INR star system. Recently i sent a reading of 3.2 and she put 3.9 into the system. Her response was it did not matter because it did not affect the dosing. I have asked for an explanation and that’s the only response she gives me. She has not even apologised, I am going to give her one more stance and then I will take it further, this is not just one occurrence i have found 5 others. If i had entered incorrect patient data when I was practicing I would have been in serious trouble. What do others think, i believe i have given her enough chance to explain herselve but she does not seem to think she has done anything wrong.

SteveA

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SteveRN
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12 Replies
Greenmil3 profile image
Greenmil3

Steve I totally agree some practices do not even appreciate why this is so important to us. I self manage my Warfarin and have venous blood every 2 weeks and my practice is supposed to call me same day with results. Happens for a while then stops I complain happens again then stops I complain etc etc. seems like you have to complain to get any sort of service otherwise their attitude appears to be I can do what I like. Good luck

StriatedCaracara profile image
StriatedCaracara

Maybe have a word with the practice manager. Also maybe join the Patient Participation Group (PPG) if there is one, and mention it there

soul22 profile image
soul22

Hi nice to meet you

Oh no that's not professional

I'd give another chance but if 5 done wrong that's not acceptable GP wouldn't be happy if knew

If speak manager or GP when next see them are you on my chart yet

Because it's important correct reading noted I don't get why she put that as it's alot higher

SteveRN profile image
SteveRN in reply tosoul22

Hi soul22

It’s nice to meet you too i have given her one more chance and the my next email will be to the practice complaints section. The trouble is its a group and even getting to see a GP let alone speak to one is nigh on impossible.

Kind regards

SteveRN

13131958 profile image
13131958

Hi Steve,

It is unprofessional for starters it is enough we have to worry about our INR being consistent day in and day out. I would report this sooner than later. I am with you on this this,

Andrea

SteveRN profile image
SteveRN in reply to13131958

Hi 13131958

I am on it, i am thinking of going with another nurse within the group practice who i have met and she actually discussed my condition and my INR’s with my consultant at one stage so she is more on the ball, as well as being more reliable.

Kind regards

SteveRN

13131958 profile image
13131958 in reply toSteveRN

Hi Steve,

Like I said our job is to be consistent with out diet which is enough in itself. There job is to monitor our INR and keep us safe and on track with taking Warfrin. Good healthcare is hard to find these days no matter what province you are in. I am blessed to have a wonderful Dr. and a 2 pretty good NP's.

Good Luck to you!

A

user666 profile image
user666

Is she calibrating your finger prick against a venous reading? I only test every four weeks venously and do not self test ever. I try and forget about INRs. Worrying over it and symptoms does not serve me at all.

SteveRN profile image
SteveRN in reply touser666

Hi user666

The only time my finger prick is calibrated against a venous sample is when i suggest it, i was not even shown how to use my machine. I suppose they just assumed i knew how to use it as i was previously a nurse specialist. So when i get routine bloods i check my INR and ask the phlebotomist to take an additional clotting venous sample to compare.

Kind regards

SteveRN

MaryF profile image
MaryFAdministrator

I think a quiet chat with the GP would be a good idea to express your worries regarding this. MaryF

SteveRN profile image
SteveRN in reply toMaryF

Hi Mary

Nice to speak to you again you have to fight just to get an appointment with a GP and it’s always a different one so to speak to one is impossible. Maybe when i speak to my Haematology consultant at the end of the month might not go amiss.

Kind regards

SteveRN

MaryF profile image
MaryFAdministrator in reply toSteveRN

Good idea. Hope it goes well. MaryF

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