Today, for the third time, I had to telephone the Department who deals with Pension Credit. This was because I had my contributions based ESA stopped and Citizens Advice advised that my husband applied for this benefit. After gathering all of the information they required, I painstakingly numbered each statement and matched that number to a sheet listing the enclosures. It was almost like being back at work. Took me all morning but I actually enjoyed doing it......and thought it would be only a one off task.
As I said, I have now had 3 x letters from them asking for the same information. Each time I telephone, I am told to re-send the information as they "have to make sure". The real issue is that they are totally inept and are not fit to carry out the job they are employed to do.
My main gripe is that the letters, which are on behalf of the Government and are official are full of bad grammar and spelling mistakes a 7 year old should not be making. Talk about Fibro Fog - they must all have it !
Today, I re-sent the information and then circled and corrected all of the errors in the letters they had sent to me and asked that if they need to contact me again, perhaps they would have the courtesy to write in the Queens English and use correct spelling and grammar.
Next post I received all the previous statements etc., back in an envelope with no covering letter at all but a pre-paid letter back to them - words fail !!!