Big mistake - decided to ring Virgin because our new box cuts out each time we us i player. It took -30 mins with some guy telling me to fiddle about with telly before he decided that next time it goes wrong I am to phone them up to tell them which programme wouldn't work!!!!!!!!!!!!
Then I foolishly decided to mention that our virgin router doesn't seem to work in certain areas of the house but of course that's a different department!!! I pointed out that this call was peak rate so he called me back and told me he was putting me through to the relevant department, but even he couldn't get through!! So 20 mins later I am listening to canned music whilst waiting to speak to someone.
The nearest brick wall is going to have my head banged against it several times and then I think I will go and make a cup of tea.
I HATE these companies.