Telling me they cannot award me pip for your daily living I scored 8 points??
Awarded 2 points more than the first decision!
Awarded 4 points for mobility
0 on the first letter.
I have looked at the information we have and decided to change the original decision.
Then it states I cannot consider awarding you PIP for any help you need for anything not covered in the daily living or mobility activities.
But still saying I’m not getting anything.
Then there’s the last page stating -
Statement of entitlement 8 April 2019
This document contains details of you PIP award, as you’ve been awarded PIP you may be entitled to other benefits and services. You can use this document to show you’ve been awarded PIP.
Mr .... ........ has been awarded PIP as follows.
Then a blank page..
Has anyone else ever heard or had this?
Help please.
Written by
Nelly1
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24 Replies
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Ring them
I think you need twelve points ,there was someone on here that had more points awarded on one sheet but on the other zero they were getting it checked out so I haven't heard the outcome yet.
Okay I accept and understand, eh perhaps you could ask administration if they are able to check or recall a similar thing last half of last year,that persons letter stated they had points in one letter but had not been awarded it but points in other letter very similar to yourself
Hi it’s 11 points for standard daily living . 12 points or over for enhanced and 8 points for mobility standard care and over 8 points on mobility is high rate hooe that helps
Hi Nelly, that is a rather confusing letter to say the least. If they have awarded you 8 points you should get standard rate. Has it states you need between 8/11 points for this and that's what you have. Obviously you won't get anything for the mobility part.
I would get on the phone first thing Monday morning and ask them to clarify what they have put in the letter
Oh wow, that's really strange. I don't understand that. I would call again and ask to speak to the manager. Or someone who knows what is going on. I can only imagine the stress your under right now xx
I have spoken to 3 different people in the same department today and not one of them could give me a straight answer! Appeals said I need to appeal! Lol
That's what I mean. If you call on a diffrent day you may get a different person. Who knows you may just get a payment. Or you could try asking a different question. May try asking now you have a letter saying you have been awarded the middle rate. Could they tell when to expect payment. They may go check out your record and say if you have been awarded it or not maybe?
Thank you, my head is all over the place after 3 phone calls, 45 minutes to 1 hour wait for each to actually talk to someone, I’ll have a clearer head tomorrow and start all over again 😡
You could go on line Nelly and put in a complaint. After all you are dealing with a call center I believe. And they will only be able to give you a standard reply I guess. This is why I would either insist on speaking to the manager or putting in a complaint. This is only my opinion. But I had to do this when dealing with the call center for pip.
It sounds as if the person keying the info to go in the letter got interrupted and did not finish it. Give DWP a call or write to them for clarification. If you get nowhere, invoke their complaints procedure and make sure your letter is headed COMPLAINT in large letters.
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