There was a problem uploading your image. - Couch to 5K

Couch to 5K

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There was a problem uploading your image.

HorsePlay profile image
HorsePlayGraduate
3 Replies

Hi, can anyone offer any help please - I can't upload an image to my profile, I keep getting the above message. I tried on my phone, and on different browsers on my laptop - but nothing seems to work! Thanks in advance.

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HorsePlay profile image
HorsePlay
Graduate
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MissUnderstanding profile image
MissUnderstandingAdministratorOn a breakGraduate

I think this is a tech glitch at the moment. Hopefully tech support will resolve it soon.

You can report the problem you’re having here…

healthunlocked.com/couchto5...

nowster profile image
nowsterGraduate

It may help to reduce the size of your image before uploading it. You're probably best getting it down to about 250kB maximum.

HorsePlay profile image
HorsePlayGraduate in reply tonowster

Thanks, nowster.

Support have also just replied to my email:

...It looks like the ability to upload images is currently being affected by the mitigations we had to put in place over the weekend. The team are continuing to work to get this fixed...

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