Switching phones and app has reset on my new p... - Couch to 5K

Couch to 5K

134,110 members159,473 posts

Switching phones and app has reset on my new phone???

5 Replies

Hi all!

I have recently bought a new phone. My old phone still has the app which I have been using for running. So I do all the transfer and so on but on my new phone, the app has gone back to week 1!!! If I try to do the week 5 directly but not doing the runs before the week 5, it just doesn't work or doesn't let me start where I am... Has anyone experienced this problem? What do I do about it? Thanks!!!

5 Replies
LeyaBlu3 profile image
LeyaBlu3Graduate

Maybe try uninstalling the app then reinstall? I’ve switched phones and didn’t have a problem skipping sessions to the one I was on at the time. sometimes apps mess up sorry, hope you get it to work soon

wobbles_when_runs profile image
wobbles_when_runsGraduate

Mine defaulted to w1r1 but I was able to click on w5r1 and start again from there. If didn’t show any of my previous data but I don’t mind that.

in reply towobbles_when_runs

I did that, and the app stopped working in the middle of a run, making me actually run longer than intended, about 20 minutes uninterrupted and 3 minutes walk and another 5 minutes run. I was doing w5r1... Ok...

K8nno profile image
K8nnoGraduate

This is kinda long winded way of doing it, but it works. Just start the W1R1 and let it finish by itself, then do the same with W1R2..... and so on and so on. The app doesn’t know that you’re sat on your backside stuffing your face with chocolate or you’re running at breakneck speed.

in reply toK8nno

🤣🤣🤣🤣 Well, you made me chuckle... All the effort and eat chocolate??? Nooooooo please!!!! 🤣🤣🤣 Yes I suppose it is kinda easy to do, but... All the runs will be saved on the same day... Lol

Not what you're looking for?

You may also like...

Help! Just got new phone and app has reset!

I've just upgraded my phone, and I installed the app from my google account, but it doesn't seem to...
Curlyk72 profile image

My phone is smashed so can't use the app!

New to the forum and pretty new to Couch to 5K. I just ran Week 3, run 1 today. It went well but...
JohannaJ profile image
Graduate

Had to reset my phone - does it matter?

Hi I've had to reset my rubbish phone twice which has meant I've lost my record of all the runs...
Anitacstrong profile image
Graduate

app cuts out on my android phone

is anyone else having this problem?? i find that it cuts out half way through and the only way to...
Molint profile image
Graduate

Help - My App has disappeared!

I know some of you have commented that you've had trouble with the app. I've completely lost my...

Moderation team

See all
Oldfloss profile image
OldflossAdministrator
Yesletsgo profile image
YesletsgoAdministrator
Mummycav profile image
MummycavAdministrator

Content on HealthUnlocked does not replace the relationship between you and doctors or other healthcare professionals nor the advice you receive from them.

Never delay seeking advice or dialling emergency services because of something that you have read on HealthUnlocked.