DO NOT go there. Having previously sung their praises I now take it all back – today they have been unhelpful in the extreme. My New Balance shoes (W860v5 D), bought in February and now with 150k on the clock, are splitting around the toe on the outside. I took them back to the shop, thinking that as they’d been so helpful before, they would be so again. No. The only response? “You’ve had them more than a month so there’s nothing we can do.” I pointed out that either the shoes were faulty or there was a problem with the manufacture, but either way, a trainer should not split after 3 months and 150k. “It’s never happened before.” I pointed out that it had happened. “It might be that your feet are too broad for the shoe.” I told him that it was fitted at this store, so that was their problem then. “No, if you were happy with the fit it’s not our problem.” I asked to speak to the manager. “He’s not here.” Can I have his name, please? “We can’t give out names.” In the end I managed to get a first name, and got the salesperson to ring New Balance, who said there was nothing they could do either. What, without even seeing it? I don’t believe the salesperson even bothered ringing.
So I am extremely displeased. I’ll complain to New Balance, obviously, because my previous Brooks shoes didn’t split, even after 500+ miles, and I’ve never heard of it happening to anyone else either. But I am very unhappy, because that’s my £100 gone, if neither Sweatshop nor New Balance will refund or replace. What rubbish customer service and what a bad product.