A tip for Aftershokz headphone users

[nowster]

Don't turn them off whilst something is playing. Stop playback and wait for 10 seconds, then turn them off.

There's a bug that stops them from charging if you turn them off whilst they were active. It causes the mysterious purple charging light (which indicates a fault) rather than the expected blue one at the end of a charge.

[HeavyFoot Graduate10]

That’s interesting, nowster. I’ll be careful of that.

[Birdlady64 Graduate10]

Interesting....I've always just switched them off since I started using them.I've not had them long so they're just about due for their first charge

[Dexy5 Graduate10]

Who knew?

[Yesletsgo Administrator Graduate10]

I've had mine 7 months and didn't even know there was a purple light!

[buzzards Graduate10]

Good tip.

[GoGo_JoJo Graduate10]

I've never had that. 🤔 and mine feel ancient now 🤣

[Fionamags Graduate10]

Good tip - thanks.

[warhawkguy]

But how Do you fix it? let the battery die and recharge? Hard reset?

[nowster Graduate10 in reply to warhawkguy]

It seemed to be fixed in a later firmware, as the warranty replacement ones I've got (the transducers went tinkly) don't have the problem.

The fix was to power on, let it connect, then wait for inactivity. Tap the volume up/power off button. If it changes the volume it's still active. If it tells you the battery level (eg. "Battery medium"), you're safe to turn off the headphones.

Don't put them on charge while they're still powered on.

[javatins in reply to nowster]

Thank you for the information you provided.

Please help me if you can.

My headphones are charging now and the purple light is on instead of the red light. How can I fix it?

Is there a way?

I think the battery is healthy

Because when I suddenly turned off the bluetooth of the phone, this strange thing happened to the headphones

Before that, the battery was working well

[nowster Graduate10 in reply to javatins]

Switch them on and let them connect to the phone.

Wait a minute. Short-press the power button on the headphones.

You should hear the headphones say their battery status. If they change the phone volume, wait another few seconds and press the power button again.

Switch them off. Charge them.

[Yesletsgo Administrator Graduate10]

I had a problem with the Aftershokz cutting out, contacted customer service and they sent me a new pair after just a couple of 'have you tried switching them on and switching them off again?' type questions. Fantastic customer service.

My husband took the old set, they haven't played up since (mind you he doesn't run in them and actually rarely uses them).