🌟 HU email notifications - have you stopped receiving them? 🌟

[linda9389]

We are aware that some members - myself included - have not been receiving notification emails from HU.

In my case the emails stopped on Tuesday morning. HU have checked and it seems that my account had been blocked in their system; they have now unblocked it and my notifications are working again.

If you are still experiencing issues receiving HU notification emails, can you please contact the HU technical team via this link support.healthunlocked.com/...

Email: the email address you are using to access your HU account

Subject: Not receiving HU notification emails

Message: I have been asked to let you know that I am no longer receiving HU notification emails. Could you investigate for me please. (If you know for sure when they stopped, you could add this information).

It is possible that this issue is linked to the Google outage earlier this week, so hopefully won’t happen again, but the more accounts HU investigate, the more likely they are to be able to understand why the issue has occurred.

If you are still having the issue and the HU technical team do not seem to be resolving it, please do let us know in the comments below.

(Posted in Marathon, Bridge, C25K, S&F and Active10)

[orangeguy Graduate10]

Not sure about previously but certainly getting them OK today 👍🙂

[roseabi in reply to orangeguy]

Excellent!

[Cowladyrunning Graduate10]

Well it appears I haven't had any emails from health unlocked since 15th Dec but all yours have come through just now but is that just because I'm following you? Perhaps I'll let them know I hadn't received any....

[roseabi in reply to Cowladyrunning]

You have not received any replies to your posts since Tuesday, and the people you follow have not posted in that time either, so that is most likely why you have had no emails.

Should you have been receiving a daily digest? If not, then I think you are OK! xxx

[Cowladyrunning Graduate10 in reply to roseabi]

Yes normally get daily digest....

[roseabi in reply to Cowladyrunning]

That's a bit odd! You may as well get in touch with HU then...

[linda9389 Graduate10 in reply to Cowladyrunning]

Sorry if you feel spammed. I've finished now, honestly 😃😃😃

[Cowladyrunning Graduate10 in reply to linda9389]

😂😂😂 its fine

[dijep Graduate10]

Glad it's not just me. Thanks for the link to report it.

Hope it's sorted soon I feel like I'm missing everyones updates

[roseabi in reply to dijep]

I'm afraid you may have to wait until after the weekend for it to be sorted out, but at least it can be fixed! xx

[dijep Graduate10 in reply to roseabi]

Oh well as long as it get sorted eventually and thanks for letting me know that it maybe after the weekend.I just wasn't sure where to report it, so I'm glad I saw this post

[roseabi in reply to dijep]

HU office hours are Mon-Fri 😊

[dijep Graduate10 in reply to roseabi]

They must have worked late last night as I got a reply yesterday evening and hopefully it's fixed now. 🤞

[linda9389 Graduate10 in reply to dijep]

Excellent, thanks for letting us know.

[Cowladyrunning Graduate10]

They confirmed I was blocked by google too. All sorted hopefully. Thanks for details.

[linda9389 Graduate10 in reply to Cowladyrunning]

Good to hear they've sorted it

[Birdlady64 Graduate10]

Thought it was odd I hadn't had anything for a few days. Reported around 6.30 on via your link below and fixed really promptly. Gmail was hard bouncing HU emails since 15th DecThanks for posting

[linda9389 Graduate10 in reply to Birdlady64]

Fabulous!

[nowster Graduate10]

Same here. Reported about 6pm, started getting emails again about 9pm. Thanks!

[linda9389 Graduate10 in reply to nowster]

Excellent, thanks for letting us know

[AlMorr Ambassador Graduate10]

I have also not had any e mails from Healthunlocked for 3 days, however, on Friday 18/12 about 8pm I contacted there helpline, at 8.58, just before nine o'clock I got my first email from them, it was from a runner who ran her first 5K, so hopefully things are back to normal, this Saturday morning just after 5 o'clock I got my first Daily Digest for 3 days.