No E-Mails: I have not had any E-Mails since... - Bridge to 10K

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No E-Mails

AlMorr profile image
AlMorrAmbassadorGraduate10
45 Replies

I have not had any E-Mails since Tuesday from Healthunlocked, is there a fault in the system?

ADMIN EDIT: This problem has been reported to HealthUnlocked - thanks AlMorr!

For more information if you still have an issue please see this post healthunlocked.com/bridgeto...

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AlMorr profile image
AlMorr
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45 Replies
Dups profile image
DupsGraduate10

Morning AlMorr, I was thinking that too, I’ve had none either

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to Dups

At the moment I am responding to emails "through the back door" so to speak, I am doing it by going to my Profile Page and posting from there.

linda9389 profile image
linda9389Graduate10

Interesting. Me either, though roseabi is receiving emails. I have just tried logging out and in again. If the problem persists even having done that then I will message HU support.

roseabi profile image
roseabi in reply to linda9389

Test!

linda9389 profile image
linda9389Graduate10 in reply to roseabi

I've saved this post now

roseabi profile image
roseabi

My reply disappeared!

Please try logging out of HU then back in again.

I will contact HU about this.

linda9389 profile image
linda9389Graduate10 in reply to roseabi

I'm still getting nothing (though sometimes they do take a while), despite logging out and back in again. I'll let you know if/when that changes

roseabi profile image
roseabi in reply to linda9389

I'm not getting them either now - I'm just emailing...

linda9389 profile image
linda9389Graduate10 in reply to roseabi

Seems it's contagious 🙄

roseabi profile image
roseabi in reply to linda9389

Yeah, it's a site-wide problem. I expect they'll be onto it soon!

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to roseabi

We will just have to be patient, I went through all the ways of getting E-Mails from HealthUnlocked, I did not UNsubcribe or change anything such as only getting E-Mails once a week, I get them once a day, sometimes as many as 50, so there must be some fault in the system after all.

I had a bit of a trip going down steps on Tuesday, I did not fall but pressed my left foot very hard on one of the steps and OUCH there was a very sore feeling up my left leg above my knee, this morning there is a bruise on the leg with slight swelling, it doesn't stop me walking but this Saturday I will for my 40th virtual (not) parkrun, walk, that will take around 55 minutes so I'll have a low age grading.

roseabi profile image
roseabi in reply to AlMorr

Yes, there have been problems all week - they are making improvements to the site, but doing so can often cause other things to break! I'm sure it will be back to normal soon.

Sorry to hear about your trip, take it easy!!! xxx

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to roseabi

I am responding to emails "through the back door" so to speak by posting them from my Profile Page, thanks, I will take it easy by just walking, not running.

linda9389 profile image
linda9389Graduate10 in reply to roseabi

Haha. I remember that so well from my days in IT 😱

Beatlesforever profile image
BeatlesforeverGraduate10 in reply to AlMorr

Oh no, AlMorr, that sounds painful! Glad it wasn't a serious fall. Hope you recover soon.

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to Beatlesforever

Thanks Beatlesforever, I avoided a serious fall, I can still walk slowly, this Saturday I will just walk my 40th (not) parkrun around my normal 5K route.

Birdlady64 profile image
Birdlady64Graduate10 in reply to AlMorr

Sorry to hear that Al - hope your leg gets better soon. That's dedication - walking your (not)parkrun. And congratulations on what will be your 40th!

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to Birdlady64

👍 🚶

Oldgirlruns profile image
OldgirlrunsGraduate10 in reply to AlMorr

That sounds painful AM - mind how you go!

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to Oldgirlruns

Thanks OGR, IF I had fallen, it would have been a lot worse.

Oldgirlruns profile image
OldgirlrunsGraduate10 in reply to AlMorr

Don’t even think about it. Take care!

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to roseabi

Update Roseabi, at around 8pm Friday I emailed Healthunlocked, at 8.58 pm I got my first email from HU in 3 days, everything now back to normal. 😊 🏃🏾

roseabi profile image
roseabi in reply to AlMorr

That's great news! We were working away hard behind the scenes for a lot of yesterday to set this right, so it's lovely to see a happy ending xxx

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to roseabi

👍 🏃🏾

roseabi profile image
roseabi in reply to linda9389

What about now?

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to roseabi

Back to normal thank you. 😊 🏃🏾

nowster profile image
nowsterGraduate10

An extra point: anyone with a Google Mail / GMail address may have had their incoming emails bounce with "permanent error: no such address" yesterday evening. This may have disabled your email notifications from the forum

theregister.com/2020/12/16/...

Beatlesforever profile image
BeatlesforeverGraduate10 in reply to nowster

Thanks for sharing, I'll check that I'm still subscribed! I've not received anything for days

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to Beatlesforever

I emailed them at 8pm Friday 18/12 and got a email at 8.58pm from Healthunlocked, the first one for 3 days.

Beatlesforever profile image
BeatlesforeverGraduate10 in reply to AlMorr

I also emailed them on Friday and they sorted it out pretty quickly, thanks for pointing this out Al! 🙂

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to Beatlesforever

O I am so glad that everything is back to normal today, between me running my 40th virtual parkrun this morning and Buddy34 and RunaroundSue completing Lejog in the same day I can send and see all the replies and congratulations which were absent over the last few days.

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to nowster

I never got a message like that, it's just the Healthunlocked mails that I don't get, all the other G Mails are normal

roseabi profile image
roseabi in reply to nowster

Thanks for sharing this, it has been really helpful!

BradC profile image
BradC

I’ve been getting e-mails daily as normal as far as I can tell. In fact I’ve received your current post three times today!

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to BradC

Hi BradC, thanks for your reply, the only Gmail that I am not getting are the ones from Healthunlocked, all other Gmail I am getting are coming to my inbox as normal, so I can't see how it's Googles fault, I am sending this and getting replies through my profile page, not Gmail from Healthunlocked.

nowster profile image
nowsterGraduate10

The other possibility is that Google Mail (GMail) has blacklisted/spamlisted this site. This sort of thing happens depressingly regularly. My notifications go to a Google account.

linda9389 profile image
linda9389Graduate10 in reply to nowster

HU seem to think my account was seeing HU as spam (possibly an effect of the outage), and as a result HU blocked my account. We will see if this fixes the problem for everyone - and hopefully there aren't too many accounts affected.

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to linda9389

I emailed Healthunlocked at 8pm and got a email at 8.58pm, the first one for 3 days.

linda9389 profile image
linda9389Graduate10 in reply to AlMorr

That sounds promising, although I'm surprised there was still someone at HU. Hopefully you will get another email notifying you of this reply 😊

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to linda9389

The first email came at 8.58 from someone who ran her first 5K, the second came around 9.30 from Plattszo, I received yours at about 5 past ten, so hopefully things are back to normal.

linda9389 profile image
linda9389Graduate10 in reply to AlMorr

Wow, the HU tech team must be having a late night tonight! thanks for letting us know 😊

nowster profile image
nowsterGraduate10 in reply to linda9389

Either that, or their staff work in a different timezone.

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to nowster

It's been a bit of an up and down week for me nowster, between almost falling down steps but saving myself from a fall, I had a spasm up my left leg which is almost gone, this Saturday morning for my 40th virtual parkrun I'll take it slow and steady, walking a bit as well, then on Tuesday I lost contact with Healthunlocked because they had a fault in their system, it's back now and my left leg is feeling less sore.

nowster profile image
nowsterGraduate10 in reply to AlMorr

That's an odd correlation. Your email notifications work again and now your leg feels better. 🤣

But seriously, I do understand that you might have felt ignored here, when in reality you weren't.

AlMorr profile image
AlMorrAmbassadorGraduate10 in reply to nowster

👍 🏃🏾 🤶🎄Merry Christmas to you nowster and a Happy (running) New Year

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