Garmin Connect keeps crashing

Been doing it all day. Every time I open it, update or try to navigate pages, it quits. Anyone else? iOS users? Never happened before. I’m beta testing updates to iOS 12 but the last update was a couple of days ago, and this has only started happening today.

[Sadie-runs Graduate10]

Same for me, Flick. Sigh. Just started today. (I am an iOS user too). x

[Hidden in reply to Sadie-runs]

So annoying. I wonder if android users are having the same. iPhone Bluetooth doesn’t play well with Garmin anyway. I could leave my android phone at the bottom of the house and go two floors up and it would still alert me to notifications, but I can’t leave the room with my iPhone. The watch starts bleating and buzzing. I have to turn off Bluetooth at night or I’m kept awake with its constant buzzing as it loses connection and reconnects.

[Richard7 Graduate10 in reply to Hidden]

Android OK must just be the IOS App I guess

[Hidden in reply to Richard7]

what I suspected

[Outofpuff Graduate10]

Yep - I’m iOS and mine keeps quitting too.....

[Hidden in reply to Outofpuff]

I really hope it sorts itself out soon.

[Dexy5 Graduate10]

I’m on iOS- same problem

[Hidden in reply to Dexy5]

Annoying! I dont want to have to synch via the computer.

[UpTheStanley Graduate10]

It's fine for me on the computer - via Edge on Windows 10.

[Hidden in reply to UpTheStanley]

I'm on a Mac, but I suspect it will be fine via computer for me too. but it's a tedious hassle to do it that way. i want to be able to check on the fly, like after race when I can't get to the computer.

[telford_mike Graduate10]

I sync via Android and view the activities via the website - all good. I have Connect on my iPad and it seems ok for viewing stuff, but I never sync via IOS.

Edited to add - disabling Apple Health seems to help: forums.garmin.com/forum/int...

[Hidden in reply to telford_mike]

I can't even view stuff on my phone, it still crashes going from page to page. The iOS app is flakey at the best of times, but this is ridiculous.

[Sarakc Graduate10 in reply to Hidden]

I had problems with mine yesterday. When I went to save my walk on watch it went into screen that said Garmin and I noticed my steps had gone to 0. Got home and tried to connect to my iPhone and had same issues with app. It kept going back to my phone’s home screen after about 20 seconds. No sleep had been recorded either I noticed! At first I thought it was my phone as the battery had dropped really quickly while I was out. Anyway I read on line that disabling it from the Apple health app seemed to fix it which I tried and so far it hasn’t crashed. (Really must get out for a run!! It’s been a week!! Had tooth problems again!!😆) Hope you get yours sorted!! 😀

[Hidden in reply to Sarakc]

Sara, thank you!!! I didn't even know it WAS connected to the apple health app. I don't remember connecting it because I never use it, but it may have done it automatically. anyway, have disabled it in the heath app and it seems to be working so far!

[Hidden in reply to Sarakc]

PS: really hope you get your tooth problem sorted! xxx

[Sarakc Graduate10 in reply to Hidden]

Thank you! 😀

[Hidden]

Sadie-runs Outofpuff Dexy5 please see Sarakc 's reply above. I've disabled Garmin Connect in the Apple health app (which i never use and don't remember connecting to!!!) and so far it seems to have solved the problem - though why it should have started acting up after all this time I've no idea.

[Dexy5 Graduate10 in reply to Hidden]

Thanks everyone. Apple health app disconnected and working now.

[Sadie-runs Graduate10 in reply to Hidden]

Thanks Hidden and Sarakc ! That fixed it! x

[Outofpuff Graduate10]

If it weren’t for you Flick I would NEVER have worked that out as being the problem!! How strange. Anyway, mine is working again now. Slightly worrying that you hadn’t consented to Apple health app enabling Connect and recording data? Anyway - thank you to you and Sarakc .

[Hidden in reply to Outofpuff]

Well huge thanks to Sara - I would never have thought to look at the Apple health app.

Regarding the Apple app, there is a slim chance I did it myself fiddling and exploring when I first got the phone, though in my experience you have to turn things off manually if you don’t want them.

[Sarakc Graduate10 in reply to Hidden]

Glad it’s done the trick! I never look at the Apple health app much. I thought it was to do with clocks going back at first! 😀

[Hidden in reply to Sarakc]

It’s weird it started around then. Anyway, thanks to you we can all stop tearing our hair out and hurling our phones at the wall 😊❤️

[Sarakc Graduate10 in reply to Hidden]

Ha ha!! I just read it on another forum!! I can’t really take credit! I can’t believe it actually worked! I really thought it was my phone playing up. 😀

[Hidden in reply to Sarakc]

Well I’m sure we’re all hugely grateful to you and whoever posted on the other forum ❤️❤️❤️