Would you make a complaint over this?

hello all,

I'm trying to work out if I'm being unreasonable by making a complaint about this!

I am away from home and have a urine infection. I tried calling the local GP surgery but they couldn't offer any help so I've gone via Lloyds pharmacy online Doctor and paid for a course of antibiotics. You have to do a questionnaire and it asks about any other prescription medications. I noted that I am prescribed 50mcg levo and 105mg Erfa NDT.

I received a message back with the header 'more information required and the message

"Dear WitchingHour, please confirm by whom were you prescribed Erfa NDT ? Was this in UK?"

I responded with Hello, What relevance is my prescription for NDT to a urine infection please? Thanks.

The next message I received was 'Your request for medicine has been approved'

I was unreasonably angry about it and I think it was because for the first time, my prescription felt vulnerable and I felt panicked at the thought of being without it.

I just feel like the pharmacist overstepped her bounds and I want to complain.

thanks

[pennyannie]

Hey there :

The pharmacist might have had a genuine interest in your NDT but fully understand how this has upset you.

We are meant to feel like criminals for simply thinking on our feet and finding solutions when the medical profession fail us.

Don't upset yourself, you could just be overthinking it - I know I' m guilty of this especially when questioned by someone who knows nothing !!!

Hope the anti biotics kick in and you'll feel more comfortable by tomorrow :

[DippyDame]

I would just let it go...I cannot see that it will have any bearing on your prescriptions.

I have Chronic UTI and when it flares I feel more sensitive about things that I might otherwise ignore....your UTI may have done the same.

Hope the antibiotics help soon....

Pharmacists have to be very careful when dispensing drugs so maybe just a routine question....they have to ensure medications are appropriate and safe.

[Hidden in reply to DippyDame]

Of course, but what bearing does my prescription have on her dispensing antibiotics for a UTI?

If, when questioned, she didn't push for any further information, why did she need to ask in the first place?

[DippyDame in reply to Hidden]

Perhaps as I suggested, just a routine question....not worth wasting your energy on.You got the antibiotic and you still have NDT.....maybe in the interim she checked NDT and realised it had no relevance

I need high dose T3-only and have to self medicate with no NHS help. I very much understand the difficulties about supply ( or lack off) but it is what it is I'm afraid and somehow we just have to deal with it

Hope the UTI is clearing....

Sadly, we live in an imperfect world.

[greygoose]

I wonder did the pharmacist even know what NDT is? Maybe s/he wanted to find out from the doctor who prescribed it exactly what it was. Or maybe she wanted some herself!

[Hidden]

I think I was bothered because it obviously must've had no relevance to issuing the antibiotics because she didn't push any harder for the information.

[pennyannie in reply to Hidden]

All this teaches me is not to be honest should I need to go the same route for something -

as I don't think writing Graves Disease post ingesting Radio Active Iodine and taking NDT will do me any favours at all !!!!

[bagpuss61]

just let it go...

[Jazzw]

I think I’d be more upset about the local GP not being able to help you.

What the hell has happened to the NHS? (That was rhetorical, I know what’s happened… 😡).

I despair for the future. It’s not looking good at all.

[Hidden in reply to Jazzw]

Yes. All appointments had been booked and their recorded message stated they would only take emergency calls! 🤷‍♀️ I probably could've pushed harder but I'm on holiday and didn't want the hassle!