Advice re complaint to surgery

[Pinkpeony]

Hi folks, it has been four weeks since making a complaint re treatment . Pending their reply is there anywhere else you can go to complain .

Thanks Pp

[jib70]

All I can offer is this link : patients-association.org.uk.... Hope this helps.

[Pinkpeony in reply to jib70]

Thanks for that . I will take a look Pp

[serenfach]

Ask for your medical notes. You may find they dont want to give them to you, but they are yours, and they have to (with a few rare exeptions). Sometimes they make very interesting reading as they show how the GP is thinking, which can be completely at odds as to what they say to you. It will also show you your results which are always handy, and may give you more facts for your complaint.

[Pinkpeony in reply to serenfach]

Thank you serenfach . I don't know if you saw my post with pictures of my ankle four weeks ago . I saw the Practice Manager and she said there would be a partners meeting to discuss my complaint .

Fast forward to this morning and a letter that basically says the treatment was right and denying at responsibility .

As the Americans say , go figure . Thanks for your advice Pp

[serenfach in reply to Pinkpeony]

I ended up on life support after a simple operation. It was found to be my fault as "you made your arteries go into spasm while under general anaesthetic". I have tried since fully awake and cannot do it! Yup, you cannot win!

[Pinkpeony in reply to serenfach]

O M G you couldn't make it up could you ! I hope you're ok now , well as ok as a thyroidy can be Pp

[serenfach in reply to Pinkpeony]

It was the overdose of iodine in a scan just before the op that sent my thyroid into decline, but as I cannot prove it.... (the scan pics were in the file but the notes about it "got lost".

Am I bitter and twisted about it? Hmmm, I think I was bitter and twisted before the op!

[Pinkpeony in reply to serenfach]

😪 nuff said . Best Wishes Pp

[thyr01d]

Alan Gardner sent me this which I think applies to GPs as well as hospitals: P . A. L . S . stands for the '' patient advice liason service '' and should be your first port of call for ANY complaint or complement within that particular hospital ... and is open to ALL PATIENTS/USERS of that hospital

[Pinkpeony in reply to thyr01d]

Hi , does that apply to GP surgeries also ? .Pp

[thyr01d in reply to Pinkpeony]

Hi Pinkpeony, I think so, as I said at the start of my reply about PALS, but I don't know for sure. I sorted out my problem with my GP myself in the end so did not need to explore PALS. You could try searching online for the answer, and, failing that, see if Alan Gardner is still available on here.

Best of luck

[Pinkpeony in reply to thyr01d]

Thank you Ok x

[serenfach]

Yes, they cover the whole of the NHS. Have a look here for your nearest - nhs.uk/Service-Search/Patie...

Good luck!