Logging In Problem: I am still being asked to log... - Thyroid UK

Thyroid UK

141,245 members•166,501 posts

Logging In Problem

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8 years ago•10 Replies

I am still being asked to log in every time I wish to visit the HU TUK daily posts.

I have e mailed the support team 4 times since 28/12 but now not even getting a reply.

Is anyone else having this problem?

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10 Replies

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HelenL19658 years ago

No, but I am wondering whether it may be more to do with your own security settings. If your own settings are strict it can stop you from being logged in - make sure HU are on you allowed list of websites and that cookies are enabled.

May not be that, but worth considering - good luck.

• in reply toHelenL19658 years ago

Thanks Helen.

puncturedbicycle• in reply to8 years ago

I haven't had this w HU but in the past have found that logging out, clearing cache and history and restarting before logging back in have helped (though you may have tried this already).

8 years ago

Thanks punctured bicycle ......Have done as you suggested .......switched off completely and on again .........signed in ........all now seems OK ...fingers crossed x

Clutter• in reply to8 years ago

Marfit74,

I sent this thread to HU Support and they have advised me they are looking into the problem.

8 years ago

Many thanks for your support Clutter......thought they had sorted it but not so.......

The problem was here again this morning and just had to log in to reply to you !!!

TSH1108 years ago

I had it same, emailed them - no response. Emailed again and they got back to me with apologies that they never got my first email and a lot of explanation as to what might be the problem, but at same time I found I got straight in if I hit a link in the daily digest so they must have sometjing to fix it I hope they get back to you and do same

• in reply toTSH1108 years ago

TSH110...........I had the same lack of contact and then eventually was being asked to change things which I have refused to do as that would have affected the rest of my use of my iPad which has been fine apart from HUTUK. This problem is at their end and they should solve it.

I will try your suggestion.....thanks for that as it still is not solved.

TSH1108 years ago

Hidden i gave them a lot of detail about the fault and my iPhone and browsers I was using I didn't change anything in my settings - so yes it is them

8 years ago

Thanks for your backing TSH110.

The fault is with them and they need to rectify it.It is annoying though as I can't be bothered with keep logging in every time I visit the site.

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