I am having big problems with my online order:
The company contacte me with:
We would like to inform you that your order has been shipped, tracking number of the parcel is xxxxxxxxxxxxxxxxxxxxxxxxxxxxx so you can check its status first on elta.gr/en-us/personal/trac... and later on Royal Mail. Please note that, as you can see from our bank's listing, your payment was 5 Euro short, so we received 35 Euro instead of 40 which was the price of your order and because of that we shipped 120 tablets instead of 150.
Please could you check the payment again because on my bank receipt, it shows that I have paid 40 Euros (which came to £36.16 GBP) and the exchange rate of: 1.10626500
I can attach the receipt and send it to you if you need it.
Thank you for replying. I did select the option to cover banking charges and I have checked with my bank. On my statement it has the 40Euros I paid, and also a seperate transaction for the banking charges which I had paid in addition to the 40Euros. In my case, the banking charges were not taken out of the 40Euros.
I would therefore be grateful if you could send me the rest of my order.
You will see from the attached excerpt from my bank statement that I have paid the 40Euros (£36.16), and the payment fee seperately which was £4.00 as I had opted to pay for the bank charges, and the exchange rate is GBP1 = EUR1.106265.
The two attached documents will confirm that I paid the full amount of 40Euros and also the payment fee/banking charge which I paid for seperately, and not included in the 40Euros.
I have paid the full cost of 40 Euros for my order! My bank has always charged a £4.00 fee when I have ordered from you previously. That's what my bank charges and you saw from the paperwork that I sent you, that I paid the correct fee and I have not had a prevuous problem with this. If you refuse to send me the full order that I have paid for I will take this case further. I sent you the proof that I had paid for my full order. If you don't send me the rest of the order that I have paid for I will take legal action against you. I know what other international pharmacies charge as I also order from some of them and not had any problems with my orders from others.
The company will not budge on this and in the emails from them they are saying that £4.00 is too low for a UK bank to charge. Well, I am with HSBC and that's what my banking charges came to! However, I am not sure where to go from here and will contact Consumer Direct/Trading Standards in the morning.
If anyone has had the same or similar experience, please could you share how you dealt with it? Please PM me any info that cannot be displayed.