custom charge for ndt: Hi I ordered NDT and just... - Thyroid UK

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custom charge for ndt

susiebow profile image
7 Replies

Hi I ordered NDT and just got post card from royal mail saying custom charge of 24.36 plus post office handling charge of 8.This make it so expensive ,is this right.

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susiebow
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7 Replies
SmallBlueThing profile image
SmallBlueThing

Here's advice on working out what you should've been charged and how to claim a refund.

gov.uk/goods-sent-from-abro...

For goods worth between £15 and £135, you should expect to pay VAT on the value plus postage and insurance; and the collection fee. If the package slips through the net, it's a bonus to you, but not UK plc's coffers. ;-)

Rapunzel profile image
Rapunzel

Hey susiebow

Sometimes as SBT says the post office slip up; sometimes they charge too little, occasionally they don't charge at all. I would guess for your custom charge to be correct the total of your order including shipping and handling/postage costs came to just over £120 equivalent ? With the mean exchange rate we're getting at the moment it can seem hefty. Work it out before you order and remember not to go near £135 equivalent - things then get mighty expensive as you are treated as if you were importing commercially.

healthunlocked.com/thyroidu...

On the other hand - rejoice ! At least you have the financial means to try something else if levo isn't working for you :)

humanbean profile image
humanbean

What was the total cost of your goods, postage and packing, at the time you ordered?

helvella profile image
helvellaAdministratorThyroid UK

If the value of your order was about £100 and was properly declared, then add 20% VAT and £8 Post Office customs clearance fee, which is around where you are. Assuming posted to you from outside the EU!

If your order had been over £135, you might have been liable for even more.

If your order had been under £15 nothing would have been owed.

helvella profile image
helvellaAdministratorThyroid UK in reply to helvella

Added note:

Once you go above £15, the declared value (and hence the VAT payable) must include any postage and packing costs.

Pinkpeony profile image
Pinkpeony

susiebow , I have just ordered from the U.S. and was surprised at the increase in the price of the meds .

My order came to coppers below £120 . If I have to pay that much to the post office it will be a very expensive order indeed .

How much was yours if you don't mind meeting asking?

susiebow profile image
susiebow

Hi Pinkpeony,my order was 113 pounds for 100 tabs of 2 grains NDT and 100 tabs of 1 grain NDT p and p included .I THEN PAID 25 pounds at post office.First time I have ordered it.Iam on NDT Mercury Pharma and I think that make is making me ill.

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