I know how difficult it can be in accessing services etc but I just wanted to highlight that there IS good practice "out there" as it seems that it seldom gets mentioned or recognised.
Mum's GP has been absolutely brilliant!! We never have a problem getting hold of them and when I ring the surgery and ask the receptionist to pass a message on, the GP always gets back to me the same day. We never have to battle or plead for a home visit and we are never made to feel like a "nuisance".
Just recently I provided them with the information about the PSP study day for professionals to introduce the new Care Pathway and the GP thanked me and said they would try to make sure that someone from the practice is able to attend.