From the horse's mouth
Our tech team are working on a fix at the moment. Unfortunately, this technical fault does not seem to be easy to solve. The fix which was released last week did not work, so we are looking into this further.
For now, the best advice which could be given to our users is to check whether they are on private browsing mode. This may be the reason why users get logged out every time.
1) Google Chrome – read here (https://support.google.com/chrome/answer/95464?hl=en-GB)
2) Mozilla Firefox – read here (https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history)
3) Internet Explorer 11 – read here (http://windows.microsoft.com/en-gb/windows/what-is-inprivate-browsing#1TC=windows-7)
4) Safari – read here (https://support.apple.com/en-gb/HT203036)
In case they are using Chrome, they could try saving the HU login password in their settings. For this, they would need to click on the three diagonal dots in the corner of the browser window and then select advanced settings towards the bottom of the page. If they scroll down on the page, they should see passwords and forms and select manage passwords. From here, please, ask them to look in the never saved box and see if healthunlocked.com is in there. If it is, they should remove it by clicking on the x to the right of it. This should make sure the password for HealthUnlocked is always saved when using Chrome.
Once again, my apologies for such inconveniences. We hope to fix the issue as soon as possible.
We appreciate your patience and support a lot!