Password catch 22? Grrrrrrr! Techo question

[Ryeland]

I need to change my password. My iPhone seemed to be compromised last night so I deleted browsing history on the iphone, which seems to have locked my out of access to the daily emails. But not on the laptop , I think, so far.

For ease of access, I want a new password for both devices but can't change it as I can't remember the old one. The bot is unhelpful and just sends me in a circle, wanting the old password, lost, forgotten, before I can change. I know this is a tech rather than clinical question but I don't know where to go and don't want to start again to re-register for this forum.

Can I just say that I have a little red book, entitled Bletchley Park, where I usually note all my passwords, but not this one. Forgetfulness in the early days of PMR can be my only excuse!

[DorsetLady PMRGCAuk volunteer]

Well as you’re on site contact the support centre -scroll down to footer -and explain situation…

And choose a password you’ll remember (even with PMR😊)

On laptop do you have the passwords saved in settings?

[Poshdog in reply to DorsetLady]

My settings save passwords but won't tell me what they are! Working on this!

[DorsetLady PMRGCAuk volunteer in reply to Poshdog]

On laptop or iphone/ipad?

[Poshdog in reply to DorsetLady]

Laptop and android phone. Both have kindly saved them for me and enter them when required but so far are keeping them secret

[DorsetLady PMRGCAuk volunteer in reply to Poshdog]

mine is done through Google password manager.. on all devices Apple phone & iPad (comes under Settings/Passwords), but if you look at Google password manager it does cover Android as well, then you can see passwords and edit if you wish.

[Poshdog in reply to DorsetLady]

Thank you so much! I am not a natural techie but you have enabled me to impress myself 👍

[DorsetLady PMRGCAuk volunteer in reply to Poshdog]

My pleasure! The invoice is in the post…

[Poshdog in reply to DorsetLady]

Lucky they're on strike!

[DorsetLady PMRGCAuk volunteer in reply to Poshdog]

😊

[PMRpro Ambassador in reply to Poshdog]

I got 2 more xmas cards today that have escaped the UK!!!!

[Poshdog in reply to PMRpro]

For Xmas 2021??!!!

[PMRpro Ambassador in reply to Poshdog]

No - I will grant they only took a month to get here!

[DorsetLady PMRGCAuk volunteer in reply to PMRpro]

Not much longer than here then!

[PMRpro Ambassador in reply to DorsetLady]

Probably not - I expect it, the sender was a bit upset though!

[Highlandtiger in reply to PMRpro]

Strangely all the Christmas cards I sent arrived very quickly this year despite the strikes - 2 days for the UK (second class stamps) and 1 week for the US...🤷‍♀️

[PMRpro Ambassador in reply to Highlandtiger]

Huh!!!!

[choirsinger1986]

I recently had the same problem where it wouldn't allow me to change password without inputting current password -:which I couldn't remember.I solved it by logging out completely from all devices, logging on on one device and clicked on forgot my password. A link was sent to my email and then only Create a new password appeared where I successfully created one.

Hope this helps 🙏

[Poshdog in reply to choirsinger1986]

Thank you. Think I've got it now though sometimes wonder who is in charge, me or the machine!

[DorsetLady PMRGCAuk volunteer in reply to Poshdog]

Most definitely the machine….🤔

[Poshdog in reply to DorsetLady]

That's a relief, thought I was just daft!

[DorsetLady PMRGCAuk volunteer in reply to Poshdog]

Now then -you don’t expect me to comment on that do you…,😳

[Poshdog in reply to DorsetLady]

I'll take that as read !!!!🥺

[PMRpro Ambassador in reply to Poshdog]

We couldn't possibly comment ...