!Administrator

[prolife567]

I am trying to get my account straightened out, I was working with kathHU but she thinks its ok and its not.Its a long story. I am [e-mail]-----passwordvwas lucky777----I would like all this back please! It is still showing prolife567------it is still asking for a profile----I already did one for trishj46. Mail is being sent to google instead of verizon. PLEASE HELP!!!!

trishj46

[Mandywin]

It looks like you have set up 2 accounts. One on your Google email and one on your verizon email. Can you delete or unsubscribe from the one you set up on Google. I hope this helps.

Mandy

[introuble]

I also in the same situation!!

I can’t login to this account if on desktop ( it show diff id) .. I don’t know if i logoff from my mobile maybe I cannot login to this account too

[Alaine1 Administrator in reply to introuble]

I’m sorry you are having problems with you accounts. Unfortunately we don’t actually sort out the passwords or IDs. I can flag it up with the Healthunlocked Admin team as even we have to go via them if we have any problems with our accounts or the site. I’m not sure who Kath HU is? Is she an admin on another charity on HU?

I will send an email to HU admin later today during my lunch break as I’m on my way into work for the closing shift. Please be patient with this as it’s likely you have as Mandy has suggested set up two accounts. I would suggest logging out of both and then logging into the one you want to keep but make sure your computer or laptop doesn’t change the login in name to Prolife567 in the process.

The admin team at HU do get back to us pretty quickly so fingers crossed.

[prolife567 in reply to Alaine1]

I do not want prolife567

thats part of the problem.

trishj46

[Alaine1 Administrator in reply to prolife567]

I need to put you in touch with the admin of HU who provide us with tech support. You should still be able to use the other account still but might need to reset the password. The site wouldn’t allocate you a new ID unless you set yourself up with a new ID at some point. To get to the bottom of the problem will involve you liasing with the tech team unfortunately

[prolife567 in reply to Alaine1]

I don't understand. You sent e-mail to google---it should be sent to verizon. Can't the whole account be cancelled and start again! Its someone higher up who caused this problem!

Thanks! trishj46

[Alaine1 Administrator in reply to prolife567]

As I’ve already explained we don’t run the HU site which is why I have to get one of the tech team to contact you directly. I have no control over whether this goes to your google or Verizon site. If you have any futher questions please contact via private messaging on here. I’m trying to help you but being aggressive on here won’t help as we aren’t here to provide technical assistance but help and support to those in need. Please remember we are volunteers and also patients - myself included.

[prolife567 in reply to Alaine1]

I don't feel I was being aggressive!

I feel the person who caused this

told me she shut my account------she was aggressive!

trishj46

[Alaine1 Administrator in reply to prolife567]

It was no one on this charity site! I’m the only admin on here who is active You might have spoken to one of the tech team who provides tech support to all the charities on the HU site but they don’t work with the charity directly. We aren’t responsible for the advice they give to you. As already stated I can only pass on the details to them and ask them to get in contact with you so you can explain everything to them as it is out of the charity’s control and isn’t the aim of the charity which is providing advice and support to those in need