NHS RESOLUTION.

[Imagine1]

Hi everyone, I am writing on here to ask does anyone know what NHS Resolution is? I have been waiting for compensation from botched care that I had from A@E at the local hospital. I am now left disabled, I can't walk properly, I have a terrible limp and I am in constant pain due to now having Complex Regional Pain Syndrome, I have also developed arthritis in my big toe joint with having to walk on my toe because my ankle was broken and they did nothing about it, this was well before Covid so there was no excuse for not treating me properly. I had to walk on a broken foot due to the doctor not putting a cast or an air boot on. I have been waiting over 3 years now and my solicitor has said it is in the NHS Resolutions hands now, so if anyone could let me know who there are I would appreciate it. Thank you for reading this.

[Bevvy]

I would have thought your solicitor was best placed to explain what this is. However I did a basic Google search and found a website called resolution.nhs.uk/. This seems to have the information you are looking for.

I hope you get a resolution you are happy with and a speedy response.

ps even though this happened pre Covid, if it had happened during Covid you should have had a broken ankle treated properly. Never anything excuses for negligence.

[Imagine1 in reply to Bevvy]

When it first happened, in the January and then we had Covid in the March because I couldn't get any appointments, I have had to wait years and I am still waiting to see the pain specialist team over 3 years later, You are right to say that it should have been sorted out straight away and there was no excuse. I have asked my solicitor and he hasn't been in touch with me yet.

[katieoxo60]

Something that might help you understand the long wait, when enquiring about theNHS service I was told even enquiries before the virus were put on hold during the virus so their services in admin could be used elsewhere. But the time limit to make a claim as not been extended due to these services being suspended. Its the same in many other companies dealing with service complaints. Good luck hope it does not continue much longer as the indignity of becoming disabled is bad enough without the protracted delay on claims to help you manage your life from here on in.

[Imagine1 in reply to katieoxo60]

Thank you for your kind words, The doctor? who saw me in A@E had no excuse for the poor so called care that I recieved, Covid was not even heard of then, nobody knew about it so there should have been better care and I should have been booked in for Physiotherapy at least. Firstly she should have put a cast on my foot, I even had to beg her for crutches, I couldn't walk and she expected me to just leave. xx

[katieoxo60 in reply to Imagine1]

Now I understand the feeling, when I broke a bone in my foot the xray that came down suggested it was broken tip of the little toe, like yourself I had to be wheeled to the door by my granddaughter in my own wheelchair before being sent to minor injuries who were good, at the time I was recovering from a total knee replacement too. I actually had a broken 5th metertarsal or ballerinas break as they call it. However minor injuries did put a boot on as the nurse realised it was not a broken toe. When I went back to orthopeadics after nearly braking my neck she said you know your foots broke and i am going to put a shoe on it , but I still had to walk all the way from the front door to the clinic and back with no assistance with both legs injured to have the support administered. THats not care neither was yours

[Imagine1 in reply to katieoxo60]

I am so sorry for what you had been through too, it is absolutely ridiculous, I thought the NHS was supposed to care, not in our cases. When it first happened I complained about my care? to PALS, with no luck, then I approached solicitors who didn't want to know, probably suing the NHS is hard to do and expensive for them, why should they get away with what she did to me, all the so called specialists that I saw eventually over a year later said that there was nothing wrong with my foot even though it showed on the xray that it was broke, it turns out now that I have arthritis in my big toe joint due to walking on it because my ankle was still very painful and weak I couldn't walk on that side so now I have severe arthritis which I was told needs an operation on and I have Complex Regional Pain Syndrome which I will have for life and there is no cure. I am allergic to all painkillers so I am constantly in pain. Someone has to pay. I will NEVER go anywhere near a hospital again, I don't trust any of them.

[katieoxo60 in reply to Imagine1]

Hello Imagine1, sorry to hear you went through the proper channels and still no joy. Apparently it is very difficult to make a complaint against the NHS service in general. I was misdiagnosed many years ago and was told they could not take all the doctors to court, and have found on numerous occassions even with solicitor backing the system is still unfortunately a very long winded process . In other compensation cases there are processess to settle out of court for obvious mistakes. Doctors have third party insurance cover too, but not sure that covers NHS in general. The other problem with these matters is you the patient not only have to live with the damage done ,stress of getting your case heard, but also the illness/disability left for ever including mistrust of the medical system and those who administer it. You are not alone to spite the good sides of the NHS there are thousands of people who feel let down by the system including you & I , there does not even seem to be groups for discussion by people who have been let down. A thought to ponder even the staff themselves use this same system and suffer mistakes themselves on occassions . All I can say is it happened to us, and to spite moving on the scars remain and always will. Hope you get some movement on your case very soon, maybe you might be able to make a fresh start in the new year fingers crossed for you.

[Imagine1 in reply to katieoxo60]

I agree with absolutely everything that you have said, there are too many people who have been let down by the NHS, they used to be a caring profession, not now it seems to me that because they are not getting a pay rise they just don't care, it is not our fault that they want more money, doesn't everyone. If I was to recieve a good payout we are going to move to Wales, we live in Manchester at the moment, that will be my new life. xx

[katieoxo60 in reply to Imagine1]

My mum &dad moved to Wales in their late forties, so sounds like a good idea for you when you get to time to resettle and move forward.Enjoy your weekend

[Imagine1 in reply to katieoxo60]

I hope your mum and dad are enjoying themselves in Wales, Enjoy your weekend too. xx

[katieoxo60 in reply to Imagine1]

My mum and dad are up in heaven now but enjoyed their life in Wales and we plus children enjoyed our visits down there have many happy memories.

[Imagine1 in reply to katieoxo60]

I am so sorry to hear that your parents are in heaven, Wales is such a lovely peaceful place, I can see why you visited it many times.

[katieoxo60 in reply to Imagine1]

My mum & dad used to own the Elephant & gtot Castle in Carmarthen , then they moved to the sheltered flats opposite when they got older. We used to have a caravan at Pendine Sands but this is all South Wales, I love mid Wales too my sister lives in Shrewsbury just accross the border from North Wales and another family live in Wrexham. My sister has lived on the Gower where her husband grew up, and also in Cardiff. Im not welsh nor my family only my brother-in-law. But if you get a chance to move jump at it. Your right some areas are so beautiful and quiet.

[Imagine1 in reply to katieoxo60]

Thank you, Yes Wales is so beautiful, We are hoping to move to Llandudno, we holiday there every year and we hate having to come back to England. We just want to stay there forever. Hoping I get enough money to move there, I own my house so the compensation money would come in handy, at least I will be in a beautiful country even though I will still be in pain.xx

[katieoxo60 in reply to Imagine1]

Best wishes hope you acheive your dream.

[Imagine1 in reply to katieoxo60]

Awww thank you very much. I hope I do too. xx

[Hidden]

I’d start with getting your solicitor to escalate the issue by registered letters contacting the CEO and Chairperson of your Health Authority. (I’m replying as a former Vice Chair of a health Authority) Yes, there is a real pressure on the service but that is no excuse for the delay for someone with your issues. There should also be an independent patient rep organisation. Good luck.

[Imagine1 in reply to Hidden]

Thank you for your reply. I work at the moment on a casual basis because I can no longer work full time like I used too, when I leave work I can barely walk and when I get home my foot is so swollen I have to raise it up on a pouffe, then when I do eventually get up I have to be helped by my lovely caring husband, I used to be very fit and active and now my life has just changed. I still think that my solicitor has been useless, I just hope that if I get compensation, which I should then it is enough to try to get me back to the same as I used to be, personally I think I will be like this for the rest of my life, I used to be a very positive person, nothing bothered me, now I am completely different. xx

[Hidden]

Also make use of nhs.uk/nhs-services/hospita...