Sciensus

[Concorde48]

Failed delivery of medicine twice in one week!I need to contact Darryn Gibson CEO

Does anyone know the correct email?

[medway-lady]

I wrote to them via the complaints office details on their website also to MP and she's passed on and I'm awaiting Sciensus' reply. They have acknowledged under investigation but they lied to me. I know the awful weather might have proved difficult for them this week but in my case it was lovely weather. I've copied into my RA Consultant as they are beyond a joke hereabouts. Good luck and if we don't complain nothing will get better. x For your MP go to Writetothem which forwards on and tracks the response. A good system.

[Concorde48 in reply to medway-lady]

Thanks so much for your message. I've just had my third failed delivery this week! I've just been on the phone to them. They have 'escalated' my case! And promised a phone call back. Thanks again for your message.

[Gnarli]

The rheumy nurse has asked me to report any failed deliveries or mess ups to them. We can make our own conclusions

[Hidden]

Good idea to have everything in writing.

Even phone calls/conversations should be written up by yourself and mailed...because you can be sure at the other end, they are writing up their "version" of events for the record.

[medway-lady in reply to Hidden]

I put it in writing and I also have a recording phone and did tell there customer officer "just so you know I'm recording this conversation as fed up with broken promises and fibs"

[Hidden in reply to medway-lady]

Good idea re recording every convo and letting them know. It might get them doing something!

[bpeal1]

When I had big issues with a delivery last year these are the email addresses I used. The medication was sent out with a same day courier.

[e-mail]

[e-mail]

[e-mail]

The address I got a reply from and that arranged the same day courier was the ptcomms one.

Good luck - I hope you get it sorted.

[Concorde48 in reply to bpeal1]

Thanks so much for those email addresses.I did (eventually) get my medication last night by special courier.

That was after an extremely frustrating week and 3 failed deliveries.

The medicine hadn't even been dispensed in the first place!!

I had to resort to asking the specialist nurse at the Royal Free to phone Sciensus.

It was a horrible experience for me.

To be fair, I have usually got my delivery on time.

Btw the App doesn't work at all on my phone.

[bpeal1 in reply to Concorde48]

We had exactly the same issues with texts saying you’re next delivery and then it not turning up. They then tried to deliver it to an address in Wales (we live in Oxfordshire). This wasn’t the first issue we’d had with them either.

My daughter’s rheumatologist decided to change her medication and offered my daughter several choices. I found it rather sad that the first question my (16 old) daughter asked was which ones are not delivered by Sciencus.

[Deeb1764]

I find the whole scenario so weird that some ie me get first class service my example already had a text to say next delivery 29th etc THEN you and others such bad service.

I don’t get how a company can swing so much but maybe to do with local hubs.

Not good

[CagneysMum in reply to Deeb1764]

Couldn’t agree more👍 Hope I’m not chancing my luck but I’ve had excellent service (in Staffordshire) so far over last 2 years.

[medway-lady in reply to Deeb1764]

It probably depends on the storage facility they are using and how many patients in that area. So it's not a like for like scenario. Here in a relatively small radius there might be a hundred patients albeit spread out. But in some other rural places in could be a lot less so will be less issues.

[Runrig01]

British society of rheumatology are working with politicians, to get enough concerns to force the government to look at these contracts awarded.

Here’s a post that one of the NASS staff posted re it.

“The British Society for Rheumatology (BSR) have today launched a campaign calling for a Parliamentary investigation into homecare delivery services.The BSR note that homecare medicine delivery services are funded by pharmaceutical manufacturers or the NHS and are delivered by private companies.Having medicines delivered and managed with patients at home can reduce the pressures felt by already stretched NHS Rheumatology teams and should provide timely and essential medications to patients directly, reducing their need to visit secondary health care settings, such as hospital outpatient facilities.However, BSR members have been reporting issues with the performance of the system for some time with Clinical teams across England and Scotland reporting significant delays for new patients and delayed doses for those already using the service. Temporary performance measures put in place by the NHS on service providers have failed to resolve these issues and BSR members continue to highlight the impact these problems are having for patients and NHS services.BSR Member and Clinical Consultant Dr Elizabeth MacPhie said “Problems in the Homecare medicine service are leading to delays in patients starting new medications and interruptions for patients already on treatment. This can lead to flares of their arthritis and we know that inflammation can lead to irreversible joint damage.”“These problems are resulting in many queries to our advice line and more work for our already stretched rheumatology team. Our clinical community are hugely frustrated by the ongoing situation and the impact it is having on patient care and rheumatology services.”BSR CEO Ali Rivett added “As a society we are deeply concerned by the on-going issues in the Homecare Medicine Delivery Service. BSR members are reporting an unacceptable number of their patients are experiencing delays or missed doses because of faults with the service. We are calling on politicians across England and Scotland to intervene on this issue and immediately begin Parliamentary scrutiny of these contracts and the delivery of the system as a whole.”BSR has today launched its campaign calling for politicians in England and Scotland to investigate the underperformance of the Homecare Medicine Delivery Service and put in place measures which will ensure a good service for all who need it.This link takes you to the campaign page which explains how you can help with the campaign.Take action ”

rheumatology.org.uk/news/de...

[medway-lady in reply to Runrig01]

And I wrote to MP and she did take action as well. If they aren't told of personal experiences then nothing will change with the contracts of these organisations. What really got me was being told it was coming, on its way then next stop. Then 'unable to deliver 'yes but because it was never on the vehicle as they had not dispensed it. They let that slip ! so I then wrote to MP as it was third time of being in all day yet delivery was cancelled, not enough stock, and finally van broke down. That was good one, so a company with a huge contract has vans which break down!! I suggested Amazon might be a better choice and cheaper as they do turn up when expected and deliver for Morrisons so must have refridgerated vans.