In the area where I live the buses are very bad. The company has been in the local paper loads of times because there are constant complaints from passengers; late buses, buses not turn up, broken down buses, rude drivers, bad drivers, ones who don't know the route.....
I have complained a few times. Today was pretty bad. The bus by me is due every 8mins. This frequency is because the service is heavily used. I had just come out of Physiotherapy and got to the stop at five past three. People were already waiting. There were no seats. There are hardly ever seats. At 3:30 a bus came. It was packed. I carried on without stopping. At 3:35 I called the company and explained what was happening but they didn't take me seriously. Finally the bus came at 3:45 packed again but I took my chances because I was in so much pain I was almost in tears. And because I had my walking stick I got a seat. As soon as I got home I took my painkillers and went straight up to bed.
There is no point complaining. The company are used to complaints and just "file them" I am scared to wait for a bus again but I can't afford to get taxi's everywhere.
Why are there so few seats at bus stops? And those that are there are really uncomfortable and make you lean forward so that all the weight is on your hips and knees (the exact purpose of sitting down is to take the weight off these joints). It's 2016 and still a lot of public transport is not up to scratch for people with mobility problems. Six years after the equality act and 21yrs after the disability discrimination act.