Running app keeps crashing

[Tjcp]

Good morning! Just finishing my 6th week in confinement with 2k a day at home and 2 charity 5k runs indoors too under my belt. Today though, for some unexplicable reason my Adidas Running app (formerly Runtastic) on my phone decided not to open. It comes on for two seconds and then goes off leaving me with two options: Close app or Submit Feedback, which I have done. I have just found where to submit a request on my old Runtastic app on the ipad so have done that and , fingers crossed, they will get back to me. Has this happened to anybody before? I certainly don't want to uninstall it and then reintall the app as I am worried that I will lose all my runs since 2017. Any advice welcome! Thanks.

[roseabi Ultramarathon]

Should be fine to reinstall it xx

[Tjcp Half Marathon in reply to roseabi]

Thanks. It's my lifeline at the moment...

[roseabi Ultramarathon in reply to Tjcp]

You sign into an account on it, right?

[Tjcp Half Marathon in reply to roseabi]

Yes, I have a premium account. I have just had a reply from Runtastic giving me instructions to go to settings, find the app and clear the storage. I've replied asking if that will remove all my runs, personal records and yearly objective. I need a lot of people to tell me to do it! I would be heartbroken if all the data were removed but, as you say, I have an account so it is all being stored somewhere away from my phone.

[roseabi Ultramarathon in reply to Tjcp]

I just tried clearing my data and my one run was still there afterwards 😊 I did have to re-input my height and weight, and approve GPS access again. Assuming you mean the app called 'adidas Running app by Runtastic'?

I wouldn't think they would tell you to do something like that if it would delete your runs, but I hope they will soon reply to you with reassurances!

[Tjcp Half Marathon in reply to roseabi]

Thanks for trying!! Yes, it is the Adidas Running app by Runtastic. I have looked at the storage and it says Clear Data and Clear Cache. Waiting for further advice from Runtastic as maybe only one is necessary and don't want to clear the wrong one. Will update when I have the solution. Many thanks.

[Tjcp Half Marathon in reply to roseabi]

Yay!!! Adidas Running app is back after downloading an update! Happy!! Although I'm very jealous when I hear about everybody's long runs. Children under 14 are allowed out tomorrow with an adult after 6 weeks indoors. Hopefully, they will let out the adults who are dying to go for a run soon..... Have to console myself with another indoor 5k for charity on the 1st May.

[linda9389 Administrator Marathon]

Sorry, I don't know anything about runtastic or the adidas app, but garmin connect throws me out every time I try to look at the activity detail for a run or ride - I came here to see if anyone else had reported anything 😀

[roseabi Ultramarathon in reply to linda9389]

Seems to be working ok for me, sorry! xx

[linda9389 Administrator Marathon in reply to roseabi]

Thanks for the info. I first noticed it yesterday. I've just checked and it's OK on my iPad. Will delete the phone app and reinstall and connect it all up again 🙄

[linda9389 Administrator Marathon in reply to roseabi]

Seems to be working after the reinstall. I do suspect it might be related to the google maps issue as Tjcp says.

[Tjcp Half Marathon in reply to linda9389]

I've just been told it's a general thing and there is some problem with Google Maps and Runtastic will solve it in the next few days. They say a quick fix is to clear the data but I still don't want to do that so I will be patient and wait. Maybe Garmin has the same problem?

[roseabi Ultramarathon in reply to Tjcp]

Actually this morning Strava had a message about Google Maps not working properly...

[linda9389 Administrator Marathon in reply to Tjcp]

I did wonder if my issue was related to google maps as my yoga activities are fine. However, as it was fine on my iPad I decided just to uninstall the app and reinstall it. All looks fine now. All data still there. I think all the activities are stored under your account, for access on any platform (for Garmin anyway) which means uninstallung the app on any device doesn't touch the data itself. When I reopened the garmin app it even asked if I wanted to connect to my watch. I said yes and it was done. Will see how it goes.

[misswobble Marathon in reply to linda9389]

Ruddy technology 😖😤

Fed up with Nike app this morning. It applied my intervals to my plan then took them off 🤷‍♀️ Then, yesterday’s strength workout failed to show up on my plan. That shows two blanks on my plan. What’s the point having a plan if they ignore my workouts. So annoying 😩

On that note, I’m off for an 11.5 km run. Dunno where I’m going yet 😃🏃‍♀️

Have a good weekend everyone 😃🏃‍♀️🏃‍♂️🌪💨🛁🍰☕️

[linda9389 Administrator Marathon in reply to misswobble]

Oh dear!!!! Hope the run a) more than makes up for the frustration and b) records!!!

[misswobble Marathon in reply to linda9389]

It will. I’m still here. OH interrupted my prep. He wanted coffee machine training 😃

[linda9389 Administrator Marathon in reply to misswobble]

You can now look forward to your coffee when you get back, feet up 😀

[misswobble Marathon in reply to linda9389]

That’s exactly what I did. 90 minute run today so I was ready for a reviving brew ☕️, lunch and bath in that order 🙂