Vitality Running World Cup – HU FAQ! 🏆 - Marathon Running ...

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Vitality Running World Cup – HU FAQ! 🏆

linda9389
linda9389Moderator

The tournament has started and team HU is going great, congratulations to everyone who has signed up, joined the team and successfully recorded runs 👏👏👏

If you’re not in yet, or are having difficulties, maybe you will find something in this post that will help. It contains links to the official VRWC website (which has more information than the app) plus things we have discovered along the way, largely by trial and error!

The official FAQs supplied by Vitality can be found here: runningworldcup.com/help-an...

Topics covered in this post:

★ Signing up

★ Joining team HU

★ Which runs count

★ Checking your runs are being recognised (lots of problems still here)

★ Duplicated distances

★ Individual goals

★ Country Leaderboard

Hope this information proves useful. I will pin this post in Bridge and in Marathon and add to it if we learn more. Do comment below if you have any useful tips, or indeed if you are still having difficulties.

Happy Running Everyone - Go Team HU!! 🏆

----

⭐Signing up!

If you haven’t signed up yet, but would like to represent your country for free, there is still time!

You can find out more and register here: runningworldcup.com/

You can choose to register with your full real name, or you can use your forum name (or a variant of it, so long as you enter something into both First and Last name) to protect your anonymity. The VRWC support team have confirmed that forum names are OK, despite what it says on the registration screen!

⭐ Joining the HU team!

There is also still time to join HU (in theory you can be a member of more than one team, but there is some evidence that this doesn't work properly at the moment, with runs only being reported under one team).

Once you have registered, you can join the HU team by following this link: app.runningworldcup.com/tea...

You will be added to the team with whatever name you registered with 😊

For anyone who has already signed up but would like to change their name to reflect their HU name, you can do so by editing your profile via this link app.runningworldcup.com/pro...

★ Do check you really have joined the HU team!

I suggest you double check that your name appears on the HU team member list (a few people have had problems and had to try more than once). To check, either use this link app.runningworldcup.com/teams or click on ‘Teams’ on the left hand side of the website when you are signed into your account. If you’re in, team HU should show, and if you click on ‘members’ you should be able to see your name listed.

⭐ Which runs count!

Only runs of at least 3km, where the 3km are completed within 30 minutes will be considered valid and count towards your country total and individual goal (even though shorter runs currently seem to be included in the team member list)

⭐ Check your runs are being recognised!

Sadly lots of people seem to have had problems getting their runs to register in the VRWC. If you’re having problems then have a read through and see if you can find anything here to help.

★ Check your tracker is connected

If you have successfully connected your tracker(s) you should already be able to see these tracker(s) when you use this link: app.runningworldcup.com/con... or click on ‘Run Trackers’ on the left hand side of the website. If it’s not there, then something has gone wrong – most likely the sign in details you input when trying to link the tracker (note, this has nothing to do with the details you used to register, it is based on the sign in details you supply when you try to link the tracker). Try again.

★ Check your runs are being found

Even though you have connected your tracker, sometimes runs are not being picked up.

You should be able to see your runs if you use this link app.runningworldcup.com/runs or click on ‘My runs’ on the left hand side of the website; then click on your connected tracker.

Firstly, you should see each of the trackers you have linked.

Secondly, if you click on the tracker(s) listed, you should be able to see all runs registered by that tracker since you linked that tracker (and even further back in the case of Strava).

If you can’t, then for some reason the VRWC system has not yet got access to your activities, despite having successfully signed into your tracker account. So far, many of the instances we have looked at have arisen because of tight privacy options being set in the tracker itself. In my case, Strava was fine because I have pretty loose security, but nothing was being picked up from my Garmin; however, once I changed my Garmin privacy options my subsequent runs started to show.

★ Check your tracker privacy options

Garmin

1. Sign in to your garmin connect account connect.garmin.com/signin

2. Top right hand corner there is your garmin icon - click on this 'profile and account' button and then select 'account settings' from the drop down list

3. Select 'privacy settings' from the list on the left hand side

4. Check the setting for 'activity' on this screen; I have mine set to 'connections', but I think it can be anything EXCEPT 'only me' (because 'only me' means nothing can look at your activities even if you have allowed access to your garmin account).

Strava

1. Sign in to your Strava connect account strava.com/login

2.Top right hand corner there is your Strava icon - click on this button and then select settings' from the drop down list

3. Select 'privacy controls from the list on the left hand side

4. Check the setting for 'activities' on this screen; I have mine set to everyone, but it’s possible ‘followers’ may work too (because 'only you’ means nothing can look at your activities even if you have allowed access to your strava account).

Mapmyrun

1. Sign in to your Mapmyrun connect account mapmyrun.com/

2.Top right hand corner there is your Mapmyrun icon - click on this button and then select settings' from the drop down list

3. Select 'privacy settings from the list on the left hand side

4. Check the setting for workouts on this screen; I have mine set to ‘friends’, , but I think it can be anything EXCEPT 'only me' (because 'private’ means nothing can look at your activities even if you have allowed access to your mapmyrun account).

I don’t personally use the other tracker types, but I’m sure it will be a similar process!

★ Failing all the above

It is possible to submit details of the activity, with a screenshot of your activity, in order for vrwc to add it manually. This was their response:

‘We are sorry you have having issues with getting your run into our system but please do allow 24 hours for it to appear before worrying. If it has not appeared after 24 hours, we have a document that hopefully can help, and also a manual process if you are really stuck to ensure that your run will be on your account, please visit runningworldcup.com/runs-no... for full details.’

⭐ Duplicated distances!

Where people have more than one tracker connected (to cover for trackers not being picked p correctly!), distances are currently being duplicated. This is a big in the VRWC system which they assure us will be fixed. In the meantime the leaderboards aren’t totally accurate.

⭐ Individual goals!

Individual goals have been added to try to keep up interest for people who's countries get knocked out as we go through the tournament! The default goal for the first week is 5km, and the algorithm is for this to increase by 10% each week if you keep hitting the goal. However, it is not necessary to run this goal distance. It's great if you join the challenge - but it's meant to be for fun, not so anyone feels they have to run at a certain pace or for a certain distance. Please don't be pressured into anything just because of this tournament!

⭐ Checking the country leaderboard!

Remember you’re running for your country! To see how your country is currently doing, check out the leaderboard: runningworldcup.com/leaderb...

83 Replies
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Oldfloss
OldflossAdministrator

Thank you for so much this... it really helps with all the niggly questions. I am having a lot of fun... This even got me out into a wet, misty morning here at the Coast.x

linda9389
linda9389Moderator
in reply to Oldfloss

I saw you running again today, go you!

I needed all this set up yesterday really there were so many questions, but I just didn't have time to do it! Never mind.

Oldfloss
OldflossAdministrator
in reply to linda9389

Time is the one thing we never have enough of... I am playing catch up fairly regularly...

I had a good run and saw a few more small lambs... the fields are filling up ! x

linda9389
linda9389Moderator
in reply to Oldfloss

I loved this time of year when I lived in Wales - the sheep fields turned from green spotted with white, to white spotted with green, all edged with yellow daffodils and grey stone walls. Just needed blue skies to complete the picture, but that hardly ever happened 😍

Oldfloss
OldflossAdministrator
in reply to linda9389

Spot on!! Except currently, strong wind, grey sky and a very angry sea...:)

cheekychipmunks
cheekychipmunksHalf Marathon

My PR recorded. Yay! Except only on Garmin - Strava still isn’t keen. Never mind, it’s all the same and at least I’m off the mark! Thanks for all the effort you’ve put into this Linda. 😍

linda9389
linda9389Moderator
in reply to cheekychipmunks

Same for me! Garmin and mapmyrun worked, strava not yet! Have de-authorised MMR so it doesn't double up. We're off! UK currently placed third 😍

Good advice from you Linda, I have not had any problems so far tech wise, I am using Mapmyrun, it says my goal is 5K, I have now ran 10..45 Kilometers and at 6pm I was at number 25 out of 108 in the VRWC Healthunlocked GB team list.

linda9389
linda9389Moderator
in reply to AlMorr

And UK are currently placed third 😍

AlMorr
AlMorr
in reply to linda9389

👍

AlMorr
AlMorr
in reply to AlMorr

From about 5am to 8am I couldn't Login to the Vitality Running World Cup Website on both my Smartphone and Laptop, however, whatever problem there was is now fixed and I can now Login.

FlickM3
FlickM3Half Marathon

The link is timing out for HU team, so is the main site. Also my runs are all registered, the other day I had my qualifying run showing on a pie chart in the app, but that no longer shows on the app, and on their site the pie chart is 0 for my runs - so who knows what's going on with their technical side.

AlMorr
AlMorr
in reply to FlickM3

I think they are having technical problems with the Website, I think it "crashed" earlier on Sunday, I couldn't Login between 5 and 8am, but I can now do so, this is probably due to the overwhelming number of people who have signed up for it.

FlickM3
FlickM3Half Marathon
in reply to AlMorr

Yes, they must be swamped. Hopefully they will be better at it next year

linda9389
linda9389Moderator
in reply to FlickM3

I used to work in IT. This sort of thing really p*sses me off! Some of it is really basic testing they seem to have missed, volume testing is harder but they seem to have had it wrong since the get go and not gotten any better at it! And the app simply wasn't ready in time so is missing functionality that's on the website. Pretty poor show. Rant over 😍

Granspeed
Granspeed
in reply to linda9389

I have had an apologetic email from them saying they are working on the Strava link. I think I must be the Test Case! 😳🤣🤣

linda9389
linda9389Moderator
in reply to Granspeed

I think you might have been complainant zero ... but they now have zillions of complainants!

Granspeed
Granspeed
in reply to linda9389

🤣🤣

FlickM3
FlickM3Half Marathon

Ok, sorted, I’m in! X

linda9389
linda9389Moderator
in reply to FlickM3

Maybe they took it down to fix some bugs!!! Glad you're in.

FlickM3
FlickM3Half Marathon

I have two more runs to clock up that aren't showing, 4K yesterday and 3k today. It’s not validating some of my runs that I’m sure are within the time limit

linda9389
linda9389Moderator
in reply to FlickM3

If you look at them via 'My runs' on the website using this link app.runningworldcup.com/runs and then clicking on your tracker, are any of your runs listed? are the missing runs listed? are the listed runs ticked as 'valid'? which tracker are you using?

FlickM3
FlickM3Half Marathon
in reply to linda9389

Yes I know all that - that’s how I know they haven’t validated all my run that qualify, and they haven’t even listed yesterday’s 4K trail run which was the exact same pace as today’s 3k run which is ticked. I’m having to use Strava as they doNt have Polar on their list of trackers, though I’ve suggested it . It’s very frustrating to have done the runs and not have them counted. I’ve done 19.7km this week but they r only allowed 10.71

linda9389
linda9389Moderator
in reply to FlickM3

Wow, so you've had a real mixed bag then haven't you. There are so many problems beingc ited with the strava connection that it's hard to see what is going wrong. They're going to be inundated with those forms!

Granspeed
Granspeed
in reply to FlickM3

You are not alone, FlickM3. 🤔 I’m also using Strava & having seemingly endless problems. Good thing it’s not really vital - but really annoying 😨 and a time-sink. ☹️ My test run on 29 Feb shows & is ticked as valid, but nothing since. Grrrrr.

linda9389
linda9389Moderator
in reply to Granspeed

🙄😥

FlickM3
FlickM3Half Marathon
in reply to linda9389

Ah, just had an email from them saying they are having trouble uploading runs, especially from strava

linda9389
linda9389Moderator
in reply to FlickM3

They've even finally 'fessed up and put a post on their FB page about their strava problems. They're losing a lot of participants though who just can't be bothered with the mess. Shame, cos it's a really cool thing - or would be if it was working.

Windoze
WindozeHalf Marathon

Bit late to the party but I'm in!! 🏃‍♂️🏃‍♂️🤣🤣

linda9389
linda9389Moderator
in reply to Windoze

Not TOO late, that's the main thing 😂. Just double check your runs are being picked up. Many still aren't as they still seem to have a problem with connecting to Strava which they are allegedly working on (Garmin and mapmyrun seem OK though).

Windoze
WindozeHalf Marathon
in reply to linda9389

Will it back date runs or just pick up from when I register. Don't worry about the IT side. Inna total nerd 🤓

linda9389
linda9389Moderator
in reply to Windoze

Short answer - maybe 🙄

Using strava or mapmyrun, it was recognising runs up to 2 weeks prior to registering. But that was before the qualifying period started. Not sure if it will have changed now as this system seems to be a bit of a work in progress 🙄😍. Garmin data definitely didn't back-date though.

AlMorr
AlMorr
in reply to linda9389

Runs that I have ran are on the "your runs ." as far back as July last year, except my PB 10K, however, that was my fault as it was in Mapmywalk😂although I ran it..

linda9389
linda9389Moderator
in reply to AlMorr

Mapmy run goes back ages, Strava was going back about 2 weeks and Garmin would only look forwards. No idea about the other trackers.

AlMorr
AlMorr
in reply to linda9389

Cheek of them Linda, I have just noticed at this very minute on Monday evening at nearly 11 o'clock that Granny Hugs has come come back on the Vitality World Running Cup Healthunlocked team at 0 kilometers ran, that of course is wrong 🤣🤣🤣😢I wonder what can be done to get the correct kilometers ran.

linda9389
linda9389Moderator
in reply to AlMorr

On the otherhand, some people have finally got strava runs appearing overnight. I also see Granspeed is now sowing 5k. Nothing has been picked up from strava for me yet.

One step forward and two steps back?

Granspeed
Granspeed
in reply to linda9389

I’m up to 9k at last look - submitted the runs manually in the end. Had to learn to do a proper screen shot, so I guess that’s some gain from the muddle. 🤣🤣 Thanks for your hard work, Linda9389. Very flaky system! 😨

linda9389
linda9389Moderator
in reply to Granspeed

Well done. Really poor show from vrwc though

linda9389
linda9389Moderator
in reply to Granspeed

Vrwc has found my run this morning from both strava and garmin. Didn't pick up earlier runs tho - not yet at least

Granspeed
Granspeed
in reply to linda9389

Progress....

Windoze
WindozeHalf Marathon
in reply to linda9389

🤣 I'll see what happens 🤪

GoGo_JoJo
GoGo_JoJoMarathon

Weirdly I only connected Strava and it worked from the get go AND found previous runs (although nothing before the 5th counts).

FlickM3 don't forget any validated runs have to have 3k done within 30 mins in it, I have one slow run it won't validate as that was over the 30 mins in spite of being over 3k anyway...🙄

linda9389
linda9389Moderator
in reply to GoGo_JoJo

That's odd. I have a 10k which was over 30 mins but has been validated

GoGo_JoJo
GoGo_JoJoMarathon
in reply to linda9389

Actually, just checked again... that one was under 3k! I am officially senile 🤣🤣🙈

linda9389
linda9389Moderator
in reply to GoGo_JoJo

🤪🤪🤪

FlickM3
FlickM3Half Marathon
in reply to GoGo_JoJo

No, i'm talking about runs that are within the time/distance requirements

linda9389
linda9389Moderator
in reply to FlickM3

One to message them about I guess. So frustrating.

FlickM3
FlickM3Half Marathon
in reply to linda9389

Ive used their link and uploaded my runs manually

AliHC
AliHCVirtual Marathon

The UK is currently 3rd on the World leader board! 🇬🇧🏆🏃🏿‍♀️🏃🏼‍♂️

linda9389
linda9389Moderator
in reply to AliHC

Woo hoo! 💪💪💪

TailChaser
TailChaserHalf Marathon

Linda, you are an absolute hero for doing this. Can’t believe what a dog’s breakfast the system is!

linda9389
linda9389Moderator
in reply to TailChaser

It's utterly ridiculous! Bet a lot of people have been working 24/7 this weekend!

TailChaser
TailChaserHalf Marathon
in reply to linda9389

Hope so! I don’t think they make as much effort when something is ‘free’, which is, I suppose, fair enough but they could manage our expectations better in that case. 8km I’m missing from my feed!

linda9389
linda9389Moderator
in reply to TailChaser

'fessing up earlier would have helped manage emotions better too 🙄😂😂😂. Fill in your form and demand your 8k be recognised for your country 😍

TailChaser
TailChaserHalf Marathon
in reply to linda9389

I’m going to Linda, too right 😂✊

Run46
Run46Half Marathon

Wow, that's a lot of info Linda, you've done your homework.

I'm pleased to say I've just checked and my run from today has shown up without any prompting so I am good to go 👍🏃‍♀️

linda9389
linda9389Moderator
in reply to Run46

Brilliant 😍

Sadie-runs
Sadie-runsHalf Marathon

Well, I am just about ready to give up on this, as I have ran over 3k in under 30 mins twice during the qualifying period, and neither runs are showing up. Changed all my privacy settings on Strava too. Too much faff uploading every run to the site manually!

Sadie x

linda9389
linda9389Moderator
in reply to Sadie-runs

I had noticed none of yours had uploaded. Mampmyrun seems to work fine as does Garmin. Uploading manually seems to be working. Some people are getting strava uploaded ... but not you or I and many others! About to go for a run now and see if that wakes strava up. It's faft because mine was working fine when I tested it out but not since I reauthorised it 🤬. Don't give up on it - we'll need you as we progress!

Sadie-runs
Sadie-runsHalf Marathon
in reply to linda9389

Thanks dear Linda. 😘 Maybe I should try with Garmin. I am just a bit annoyed as part of me is worried about giving them so much data by relinquishing my privacy rights! 🤬

linda9389
linda9389Moderator
in reply to Sadie-runs

Vrwc has picked up my run today from strava and garmin, but none of the earlier strava data. Up to you re. Privacy. I don't think I have any more data in garmin than strava tho. Screenshots will be your most private.

Sadie-runs
Sadie-runsHalf Marathon
in reply to linda9389

Finally logged a run on VRWC using Garmin! Phew. With one day to go! x

linda9389
linda9389Moderator
in reply to Sadie-runs

Aha! We'll definitely win now ğŸ‘ğŸ’ªğŸŽ‰

Sadie-runs
Sadie-runsHalf Marathon
in reply to linda9389

Oh Linda 😂😂😂. I’ll do my bit, but beyond that...😂

Hi Linda,

Sorry to ask but you perhaps can advise.I mapped a HM distance in the car 🙈 which I have deleted.Unfortunately it is showing up as a run.Got the notice and made the wrong selection.🙈Think the system will delete the entry in time,but I cannot see how to manual delete it from my runs.I have two trots recorded correctly.To be fair to Strava no problems.This was of my making inadvertently.🙈

⭐️👏👏

linda9389
linda9389Moderator
in reply to Tbae

If I understand you correctly: you have two runs in strava that are correctly shown in vrwc. You had one 'drive' in strava which recorded as a run and is therefore also shown in vrwc as a run. You have deleted that erroneous run from strava, but it is still showing in vrwc.

Options I can think of:

1. deauthorise strava and then reauthorise it again in the 'Run trackers' section. I think that would delete everything so far from your account, but you do run the risk that vrwc won't pick up the valid runs when you reauthorise strava (many people are still having problems getting runs picked up). If it doesn't pick them up automatically, you would still have the option of using their form, sending screenshots and getting Vitality to add those two valid runs manually

2. Wait, and see if Vitality gets rid of the error run itself

3. Do nothing! It makes up for some of the runs that haven't been picked up for other people!

Your call , but tomorrow is the last day of this qualifying period so don't leave it longer than that to implement whichever option you prefer.

Tbae
Tbae
in reply to linda9389

Thanks Linda,

I have read Q&A thoroughly and since it’s a qualifying stage and fairly broad and indeed UK well up there, decided to do nothing.Qualifying is a certainty.🤔My two valid runs for 5/3 and 8/3

are recorded.My invalid car mapping HM route for 10/3 is now deleted but still shows up as a run on vrwc.Last run tomorrow.

🏃‍♀️⭐️👏👏❤️💥

linda9389
linda9389Moderator
in reply to Tbae

Good choice I'd say!

I'm not sure whether each country starts again from zero for each round. If it were a normal tournament you would expect so.

Thank you for all your hard work and links.👍

I think that’s what does happen.🤔

It’s very detailed and well set out.I would need to read it again.I notice there is valid column which is encouraging although not utilised yet.

🏃‍♀️⭐️👏👏❤️💥

linda9389
linda9389Moderator
in reply to Tbae

The valid flag may be being utilised for the country counting but it certainly isn't being utilised for the team display. I have a couple of old runs showing up without a valid tick, but they're before the qualifying period so I don't know if they would count to my goal or not.

Tbae
Tbae
in reply to linda9389

My 3 runs, 2 valid and one invalid all have blank boxes.

I am in 4th place within the HU team.🙈🤣🙈.Will drop down the ranks when the HM is deleted.👍.

No drug use🙈,no fiddling just honest endeavour and fun.

Go HU and go UK.

🏃‍♀️🏃‍♂️⭐️⭐️👏👏💥💥

linda9389
linda9389Moderator
in reply to Tbae

Oh? I have ticks against my runs in the valid column (apart from the ones that were too short to count). Do you have a distance in your 'Goals' section?

No,thanks Linda.👍I will go and enter.Did to runs 5k+ and 11k+.👍

linda9389
linda9389Moderator
in reply to Tbae

I'm just trying to work out why they don't have a valid tick. Was the pace fast enough I wonder? I think it needs to be 10 mins per km or less.

Without that valid tick, I have a feeling they are not going to count for your country, and if your goal progress is showing as 0km then I think that confirms it.

Aww thanks Linda.

Yes it’s on zero.Yes trotting at slower than 10mins/km.

I will just have to go out tomorrow and canter a 3k or 5k if I want to remain in it.🤣

🏃‍♀️⭐️👏👏❤️💥

linda9389
linda9389Moderator
in reply to Tbae

Ahh, that's the reason then. They need to be 10mins per km or less to count to your goal. But this challenge is NOT a good reason to change your running routine. Your runs will count in the HU team and that's plenty good enough 😀

I think Linda I perhaps I have knocked myself out anyway.

Is tomorrow the cut off qualifying day or was that earlier.🙈

Must check.👍

linda9389
linda9389Moderator
in reply to Tbae

midnight tomorrow is the cut off for the qualifying period.

But it's not you that qualifies, it's the country

Most people don't realise that.

An individual can join the cup at any point during the tournament.

That’s great.

I will do a long trot.

Save myself for a quicker 3k when we qualify.🙈🤣

Thank you for your patience and help.

🏃‍♀️⭐️👏👏❤️💥

SkiMonday
SkiMondayHalf Marathon

I'm in! It's picked up 8k from Strava almost right away.

linda9389
linda9389Moderator
in reply to SkiMonday

Excellent. I hope you realise what a privileged minority you're in 🤣. Going down from 170 teams to 16 has maybe helped!

8k? Nice! That sounds like progress 👍👍👍

SkiMonday
SkiMondayHalf Marathon
in reply to linda9389

That does sound like a big reduction in workload for their system!

I'd set off with the intention of doing 6 or 7 K but decided somewhere near the end to push it up to 8K (this wasn't a carefully planned run)! I felt like I could have gone further but 8K was more than a 10% increase so that's where I stopped. Unlike some previous runs, I felt fine the day after so, hopefully, I can start building some distance and that's the farthest I've run this year!

linda9389
linda9389Moderator
in reply to SkiMonday

It's not exactly fun having to analyse every run and it's effect is it? But so long as you keep going in the right direction, that's the thing to focus on 👍

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