So frustrating- vitality running cup:

Look at the discrepancy in time for the same run between Vitality site and Strava. This isn’t the first time they haven’t counted a run that I’m pretty sure qualified, but this time was ridiculous! I’ve contacted them of course.

[roseabi Ultramarathon]

It's using the elapsed time xx

[Hidden in reply to roseabi]

That’s ridiculous. I ran the distance in the time. Why would they do that?

[roseabi Ultramarathon in reply to Hidden]

I don't know much about it I'm afraid, but I can see from looking on Strava that the Vitality thing is using the elapsed time of your recorded run, so it doesn't take pauses into account. Because you stopped to take a few pics after starting the run on your watch, the run has not been counted. There may be something in the rules about this? How are the runs recorded?

[Hidden in reply to roseabi]

Polar vantage v to Polar Flow, but they don’t have that on their list of trackers.

[roseabi Ultramarathon in reply to Hidden]

I mean you should check in their information how they are recording the runs.

[linda9389 Administrator Marathon in reply to roseabi]

It's 3km in 30 minutes (or under 10 mins/km)

[AlMorr Half Marathon]

I was at Dunfermline parkrun this morning Flick, my official time which I accept was 33.58, however, the link to the Vitality Running World Cup has given me a time of 46.01,

46 minutes after I finished my run this morning I was in Dunfermline Bus Station waiting for a bus.

[Hidden in reply to AlMorr]

Aaagh !

[linda9389 Administrator Marathon in reply to AlMorr]

Did you forget to stop your watch or phone or whatever you were using to record the run?

[AlMorr Half Marathon in reply to linda9389]

The app at the end of the run this morning after I got my barcode scanned showed 4.70 kilometers, that was probably due to it not automatically starting at the start of the run, so I walked back to the bus station until it showed exactly 5K, turned it off, save, then the actual 5K I ran with the walk at the end was 37.30

When I got home I looked at My runs on the Vitality World Running app, it shows my 5K time as 46.01, the only thing that I can think off is when I was in the bus station I switch off the Mobile Data and went onto WiFi, that was around 46 minutes after I began the run.

[linda9389 Administrator Marathon in reply to AlMorr]

At least its still fast enough to count

[AlMorr Half Marathon in reply to linda9389]

On"My Runs"it has registered as 5.01k as part of this second weeks goal of 10K, however, on the main Vitality Running World Cup Healthunlocked list I am still at 20 Kilometres ran, which is the same as yesterday, it should be 25.1K ran.

[linda9389 Administrator Marathon in reply to AlMorr]

Nobody's runs from this weekend have appeared in the team totals as far as I can tell. No idea why!

[Beachcomber66 Administrator Half Marathon in reply to linda9389]

I chased this up with them! I did 10k yesterday. It is picked up on my runs, was ticked as valid, added to weekly total etc, but nothing on Health Unlocked. They say that their engineer is looking into it. I nearly had a mishap yesterday! I tied my jacket around my waist as usual and it ended up around my ankles after about 8k. Fortunately I didn't trip and auto stop kicked in whilst I adjusted my attire! 🙄

[linda9389 Administrator Marathon in reply to Beachcomber66]

Oh crikey BC. There's no limit to our creativity when it comes to 'ways to land on the IC'. Thank goodness your attempt failed!

Well done for contacting vrwc. I kept thinking I should message but I've had a distracting week and never got round to it.

[Beachcomber66 Administrator Half Marathon in reply to linda9389]

You have done lots of chasing already; thought that I should chip in. 😊

[linda9389 Administrator Marathon in reply to Beachcomber66]

Team work 👍😀

[Beachcomber66 Administrator Half Marathon in reply to linda9389]

I have just checked. The team update has been done. 👍

[linda9389 Administrator Marathon in reply to Beachcomber66]

You clearly set the right tone! Want to write an email urging the organisers of the Bath HM to do the right thing and post out medals and tshirts to those who chose not to attend today but ran a virtul HM instead?

[Beachcomber66 Administrator Half Marathon in reply to linda9389]

Cantstopmenow and I suspect others have been on the trail Linda. Can’t take any credit; just another drop of water on the heads of the organisers. Are the Bath HM organisers resisting?

[linda9389 Administrator Marathon in reply to Beachcomber66]

Seems so! A FB group of almost 1000 people grew overnight for a virtual Bath HM run today. Only 6800 runners out of 12-15000 entries sold (depending which article you read) actually turned up. WT* are they going to do with the rest of the medals and tshirts?

[Hidden in reply to linda9389]

If I had there wouldn’t be data. Abi has hit the nail on the head, they’ve used elapsed time, in other words they’ve added my pause times when I was crossing roads and taking photos

[linda9389 Administrator Marathon in reply to Hidden]

My comment above was to AlMorr not you Flick

[Hidden in reply to linda9389]

oops - the thread get very tangled! x

[linda9389 Administrator Marathon in reply to Hidden]

It does look really weird doesn't it 🙄

[linda9389 Administrator Marathon]

I was going to say the same thing Flick - elapsed time. Vitality obviously don't understand the benefits of appreciating nature and sharing photos!

[Hidden in reply to linda9389]

😂😂😂

Seriously though, that means I can’t enjoy that kind of run again till the vitality cup is over!

[roseabi Ultramarathon in reply to Hidden]

From a quick look it appears to me that you just need to do the first 3k in under 30 mins, then you can take as many pics as you like 😊😊😊

[Hidden in reply to roseabi]

Ah, ok, so no pics at the beginning of a run. Bummer. But will they count the whole run

[linda9389 Administrator Marathon in reply to Hidden]

Luckily for you, only Saturdays and Sundays count. You can do what you like Monday to Friday 😍😍😍

[Hidden in reply to linda9389]

Hi Linda ! My run this morning was a small run. Still validated. However looking at the team times they haven’t been increased am I right?🤗x

[linda9389 Administrator Marathon in reply to Hidden]

I don't think any team times have been updated. Does it show in your goal amount for this week?

[Hidden in reply to linda9389]

Thanks Linda yes it does. I have already completed 8.44km out of my 10k goal. 🤣🤣. So tomorrow I shall run some more. I also ran yesterday . I actually forgot that the challenge was this weekend for two days.🤣🤣

Then last night I was looking at the VRWC site last night and then I realised. So this morning out again. Tomorrow I shall treadmill as the weather is going to be wet☔️☔️.

Hope your well Linda 🤗🤗x

[linda9389 Administrator Marathon in reply to Hidden]

Do take care - don't be overdoing it 😍. Nice to be able to avoid the weather 😊

[Hidden in reply to linda9389]

Thanks Linda ,you are so kind.👍 I thought that after tomorrow’s run I would maybe have Monday rest day or even Tuesday as I will have achieved my personal goal tomorrow and some 🤣

Enjoy the rest of your weekend sweetheart

Go team HU 👍🇬🇧🏃‍♀️🏃‍♂️🏃‍♀️🏃‍♂️!x

[Mummycav]

Grrrrr...you tell ‘em Hidden xxx

[Hidden in reply to Mummycav]

💪🏼

[Richard7 Half Marathon]

Mine have not shown up consistently on the Android app. Just uninstalled it as the website shows it up. Not sure whether you have checked the website as well!!

[Hidden in reply to Richard7]

Yes both the same

[Richard7 Half Marathon in reply to Hidden]

I just checked the website for mine and saw similar view to what you were showing! Had not spotted in your pic the run was there without the green tick ☹️. Just been on their website and I can see how this is frustrating.

Not much to say other than go for it on your next run - you show that automated system what you can do 👍😉

[Hidden in reply to Richard7]

Linda and Abi nailed it - they have taken the elapsed time. Because I stopped to take photos and paused my watchg, i thought only running time would count. Very annoying!

[Oldfloss Administrator]

My results have been all incorrect I think ! I cut out all tracking except my Garmin...and it seems OK .

[Hidden in reply to Oldfloss]

i would like to upload from my watch app, but they don't have Polar on their list.

[Oldfloss Administrator in reply to Hidden]

Right.. so annoying... I could not believe my times originally.. over an hour for 3K!

[Beachcomber66 Administrator Half Marathon]

I have decided to ignore the site. I am still recording runs, none of which have been transferred to Health Unlocked team, but at least they have been accepted as valid. I guess, but don't know, that they will go to the overall national total. I got an initial 5k weekly target, have run 13k, and it still says "nearly there" 😊. No point intaking it seriously. That way lies madness! I think that leaving the connection in place, doing my planned runs to my satisfaction and seeing what comes out of it is going to have to suffice. Too many other things to get wound up about at present!