Technical Issues--- Uploading/Posting Pictu... - Healthy Eating

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Technical Issues--- Uploading/Posting Pictures with Postings

Activity2004 profile image
Activity2004Administrator
29 Replies

Hi everyone. This is to let you know that there has been some technical issues dealing with uploading/adding pictures to postings. This started on Thursday evening for some members. If you are trying to upload/add a picture for your postings, but the HU site won't allow it, please check the size of the picture you want to upload and post. If it doesn't work after changing the sizes, please send an e-mail message to: support@healthunlocked.com and let the Tech. Team know that you're using either a smartphone, computer or both and which browser so they can figure out what has to be done to fix the problem. I personally had a few problems posting one picture last night, but got it to be posted after the 3rd try ( I got the photo to be a smaller size).

Activity2004

29 Replies
Subtle_badger profile image
Subtle_badger

Thanks. It's been bad for twenty four hours or so. Reducing the size hasn't fixed it for me, but refreshing and trying again has.

I will log any further problems.

Activity2004 profile image
Activity2004Administrator in reply to Subtle_badger

Thank you for the information. If it continues, please let HU know. :-)

Imaaan profile image
Imaaan

Thnxs for the update, luv.

Hi Leah, thank you for the update. 🙏

I tried to reduce size (84kb), refresh, log in and out and still can’t fix it. Is there another way? 🤔

I did report to HU tech support.

Activity2004 profile image
Activity2004Administrator in reply to GreatMindfulness

If it’s been reported already, you will have to wait until after the weekend to get a reply from the HU Team about the issue with the pictures. This is a site wide issue for a lot of the members and Administrators.

GreatMindfulness profile image
GreatMindfulness in reply to Activity2004

Okay thank you Leah.🙏 I will wait. 😅 No food post from me then 😂

Activity2004 profile image
Activity2004Administrator in reply to GreatMindfulness

You can always do a posting anytime, but wait until after the Tech Team fixes the picture issues to add the pictures to those postings you will post.

GreatMindfulness profile image
GreatMindfulness in reply to Activity2004

Thank you Leah for such great suggestion but I think my friends like seeing the picture particularly from my kind of food as they say a picture speaks a thousands of words. 😁

Activity2004 profile image
Activity2004Administrator

That's good. What size did you use for the picture? In KB?

Ofc it can be attached to the reply as you see I can post the banana man wo skin. 😂🤣

😂

Bingo! 😅

Activity2004 profile image
Activity2004Administrator

That's what we're discussing-- unable to upload/post pictures in postings. The pictures can be uploaded with comments-- no issues. :-)

Activity2004 profile image
Activity2004Administrator

Have you tried a picture in a posting? :-)

Activity2004 profile image
Activity2004Administrator

I will have a look right now. Wait, please. :-)

Definitely Ex-Pat, you are one of the people can post bananas at this moment! 😂👍

I've had a problem a few times for posting photos, but it seems to okay again after a while.

Activity2004 profile image
Activity2004Administrator in reply to

Did you have a problem with the size of the picture?

in reply to Activity2004

Not for posting on a new post of own, but replying to a post with a photo attached sometimes i had to reduce the size or it would show sideways.

Activity2004 profile image
Activity2004Administrator in reply to

Thank you for letting us know this information. Very helpful.😀👍

Kitten-whiskers profile image
Kitten-whiskersAdministrator

Thank you for the update Leah, it's still not working for me either 🙃

Activity2004 profile image
Activity2004Administrator in reply to Kitten-whiskers

Give it a few days for HU to fix the problem. Did you send a message to: support@healthunlocked.com and tell them that it’s a site wide glitch?😀👍👍

Kitten-whiskers profile image
Kitten-whiskersAdministrator in reply to Activity2004

No I haven't as presumed they were already aware of it 😁

Activity2004 profile image
Activity2004Administrator in reply to Kitten-whiskers

Okay. If it continues today, please let HU know and say what you are seeing/reading on the screen for the computer/phone when you try to do the pictures.😀👍

Kitten-whiskers profile image
Kitten-whiskersAdministrator in reply to Activity2004

Its still the same, I will send an email to HU 👍

Activity2004 profile image
Activity2004Administrator in reply to Kitten-whiskers

Fantastic job done!😀👍👍

Kitten-whiskers profile image
Kitten-whiskersAdministrator in reply to Activity2004

Just done 😁

Activity2004 profile image
Activity2004Administrator in reply to Kitten-whiskers

That’s great to hear! Please let us know if you get a reply soon after this evening.😀👍

Kitten-whiskers profile image
Kitten-whiskersAdministrator in reply to Activity2004

Will do Leah

👍

Activity2004 profile image
Activity2004Administrator in reply to Kitten-whiskers

Thank you. Hope they get in touch with you soon. :-)

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