So, I wrote a blog nearly two weeks ago regarding the difficulties I was having getting my GP to transfer my treatment/care to a specialist Endo clinic after feeling like my current care provider was failing to see me holistically. 3 times since October I have made an appointment to see a GP (a diff one each time), each saying I needed permission of a senior partner, approval from the PCT and a written case supporting who, where and why. I was at a low point, had enough of fighting the system. But I am a PhD student doing research in healthcare quality and safety and I realised I had to keep fighting, for myself and for those less aware of the NHS constitution, our rights as patients and what we can expect. So I got in touch with my PALS, they advised me to write a letter (not a case) simply stating that I had requested a transfer 3 times, that I felt my current care inadequate and that I wanted specialist care for my disease at so and so centre. They also advised me to add that I had spoken with PALS who advised that if my request was not responded two in reasonable time, a formal independent complaint would be made. I received a response in 8.5 working hours of their intent to refer me to my chosen institution (to assist them I included the link on the institutes website for referral) and reminded them of my NHS constitutional right to have treatment anywhere in the country!!
So today I feel vindicated: I didn't need to write a complicated case with evidence to support my choice as I was advised. I just needed to threaten them with a formal complaint.
What a terrible system we work in, but if this is how they insist on operating then ladies, get writing and obtain the care you are entitled to!!!!!