Problem with Messages: Does anyone know... - British Heart Fou...

British Heart Foundation

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Problem with Messages

Nathan53 profile image
6 Replies

Does anyone know of problems with private messages? My Icon on top of screen shows I have 2 new messages but when I enter message screen there are no new ones showing? Didn't want to contact admin if there are any quick fixes. Thanks

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Nathan53 profile image
Nathan53
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6 Replies
MichaelJH profile image
MichaelJHHeart Star

The notification doesn't disappear unless you specifically open the message which is easily forgotten with short messages.

Nathan53 profile image
Nathan53 in reply toMichaelJH

Thanks Michael I will check messages to see if I have overlooked opening

gilreid1 profile image
gilreid1

I had similar problems. Advice was to log off wait one minute and log back on. This was on iPhone seemed to work

Nathan53 profile image
Nathan53 in reply togilreid1

Thanks will try logging off as well

Palpman profile image
Palpman

I use my Samsung cellphone and my notification reset when I tap on the alarm icon.

When I read my messages the alert stays on and is red.

I have to use my windows laptop to delete the messages as my phone does not have the ability to do so.

Nathan53 profile image
Nathan53 in reply toPalpman

Thanks for that. I tried the log out option, and also deleted some read messages which had been there a long time and this has solved the problem

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