NOT_AVAILABLE: Since a recent update, or changing... - Active 10

Active 10
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NOT_AVAILABLE

ZULU_1
ZULU_1
•3 Replies

Since a recent update, or changing my phone, the app no longer counts my steps and I get the above error message. Any ideas?

3 Replies
oldest • newest
roseabi
roseabiAdministrator

Have you tried uninstalling and reinstalling the app again?

For help contact oneyou@phe.gov.uk

ZULU_1
ZULU_1
in reply to roseabi

Didn't work.

roseabi
roseabiAdministrator
in reply to ZULU_1

The reinstall didn't work? I'm afraid the best you can do is contact One You then 😟

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