Some of you may remember that I asked several months ago if anyone had experience of making a complaint. I don't recall getting much feedback. However, after two attempts at making a formal complaint direct to the hospital and not receiving a satisfactory response, I went to the ombudsman. He eventually upheld my case, and as a result I received a further apology and a cheque, in spite of the fact that I hadn't pressed for any financial compensation. The hospital also has to inform me in due course what measures it has taken to improve its procedures.So it is worth pursuing if you feel you have been let down. The only minus to this was that his expert still maintained that the delay did not materially affect the outcome, which I still disagreed with!