Is this story familiar?
I ring the surgery for a blood test, and get a new receptionist.
Hi I'm due a blood test before my visit to the ENT clinic after my partial thyroidectomy, do I need to see the GP or just see the phelbotomist? (wrong - open question - I meant I don't usually see the GP, waste of time, just need TFT tests done before hospital visit).
'Well we'll see about that... (strange tumbleweed moment)... but there is a cancellation 'tho 9.30 Wednesday'.
Great, I'll take it and see, thanks. Do you have my last tests from the hospital (October)?
Hmm OK thankyou.
I turn up and get TFT (thyroid function) blood test with nurse - no problem.
A week later - I ring and ask for results, and explain again, to take to hospital.
'No, I can't tell you'
OK, but the hospital ask me to bring my results with me. (er sort of... well they've lost one MRI, X-ray and ultrasound etc)
'No. The doctor will have to give you them'.... (tumbleweed).... 'it says "normal no action" anyway ' (deep breath, remember to be nice...)
OK no worries, I'll call by for a print out before I go then.
'Yes that's fine, it will be ready'.
eh? cause more work? I really don't know what they've been told to say... confused!
If I don't get one, I will be miffed and politely quote the freedom of info act (2000) and rights to see my WHOLE records i.e. NHS website!