Lack of alert emails from HU: Some members might... - Thyroid UK

Thyroid UK

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Lack of alert emails from HU

helvella profile image
helvellaAdministratorThyroid UK
2 Replies

Some members might not have been receiving alert emails from HealthUnlocked.

It appears the underlying reason for this is the major outage Google had earlier this week - I think the evening of Tuesday 15/12/2020.

After that, HU's email system was no longer able to send emails to some addresses. Probably mostly Gmail addresses.

This happened to me, so I contacted HU support who have resolved it for me. They have advised that if anyone else has the same issue, they should contact HU support.

Email:

support@healthunlocked.com

Or use the web form here:

support.healthunlocked.com/...

Unfortunately admins are unable to assist with this issue.

Written by
helvella profile image
helvella
Administrator
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2 Replies
LindaC profile image
LindaC

Thank you! 🌲 Season's Greetings and Thank You for all of your Hard Work on Here 🌲

madge1979 profile image
madge1979

Thank you ... M🌹

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