I've just tried to place an order of Metavive IV but it's not available for about 10 days. That's not a problem as Metavive III is available which is fine because one capsule is half the strength of Metavive IV. So, all well and good then you might say, except no, I had to pay £2 more for the privilege of having to double my dose. £2 is nothing but I'm annoyed about the principal, which is: as a a loyal customer I would expect a retailer to bear the cost of the inconvenience but the retailer flatly refused saying my other option was to wait for it to come back in stock, which of course I can't because I have only eight days supply left and the retailer knows as well as us, perhaps even more so, that taking the required dose on time is key to our good health and as the only retailer he will know that we're over a barrel and have no choice but to order from him
I can't tell you how irritated I am at the attitude of some. Like I said, it's not the £2, it's the cynicism involved.. It's ugly
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Noelnoel
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It's always difficult in these circumstances and none of us like being the "victim" when this happens.
I'm a great one for seeing things from both sides, it used to drive my late husband mad, he said I was always "on their side", but it was never that, just seeing things from both points of view.
We're all entitled to our opinion and this is how I see it:
As for yourself, you will run out of Metavive so will have to pay £2 extra to continue at the same dose until the new batch is available.
As for the manufacturer, they have hundreds, if not thousands of loyal customers. Who knows how many use Metavive IV and have run out at this particular time, but for every one of them your suggestion is that the manufacturer should bear the extra cost of £2 each time. What if, say, 500 people need it at the same time as you, if the manufacturer bears the extra cost that is £1000 loss to their business.
Customer loyalty isn't really a factor in business, making a profit is. That's not denigrating the manufacturers of Metavive in any way at all, it's business in general.
Personally, I would be happy to bear the cost of £2 extra to continue at my current dose, and I'd ensure that I always have a spare pot in stock in case this shortage happens again.
I understand business, I have my own and if I ever have to inconvenience the customer I always compensate. It's just good practice and ensures my customers remain loyal. A high standard of customer care inevitably keeps the customers happy and helps them feel valued, which they genuinely are in my case. After all, they have helped me maintain a high standard of living and if one understands that a business is nothing without its customers, it's a good start
As I said, it wasn't about the amount, it was the couldn't-care-less attitude, knowing that I either had to pay up or go without. As for having an extra on hand, I was only trialling that particular one because I'd been previously taking the porcine variety, which by the way I may revert to seeing as BSE has once again been found. This I will have to look into further before deciding as I don't yet know all the facts
There are actually a couple of places that stock Metavive, not just one, as I used to think. But if it is a manufacturing problem, there just won't be any stock. You wouldn't expect Tesco to give you something at a different price because they were out of stock, so why should another retailer?
Thi sis what I used to used before Metavive existed: vitalabo.co.uk/nutri-meds/b... Probably available from other retailers. I used to get it from iherb but they no longer stock it.
I don't agree that it's ugly at all; that's the price of that product and there it is. Always excepting any actual wrongdoing on the company's part, why should a customer's perceived rights be more important than their business imperatives? And presumably the retailer is not also the manufacturer or even the wholesaler, so the stock outage is almost certainly not even his fault. And £2 is not worth getting hot under the collar about - as my severely disabled friend always says, know which battles are worth fighting. Those whose NHS-prescribed T3 has been summarily withdrawn with little or no hope of stocks ever coming back in, or an alternative of equal clinical value being offered, as in the case of Metavive III - now that's a real "inconvenience".
People seem to keep missing the point. As I've stated at least three times, it's not about £2, it's about the principal/s; one of which is whether or not you care that your customers feel valued
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