Getting Access to your Online GP records - Thyroid UK

Thyroid UK

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Getting Access to your Online GP records


I have received over 80 comments over the last few days on my posts on this subject. I cannot believe the difficulty and total misinformation that you are all finding accessing your GP Health record. I have tried to explain as much as I can.

Every practice in England has the ability to give you access after application. I have raised this issue nationally and will continue to do so until we have change.

I have just come across this link which explains everything we have discussed. Patient online is an NHS group that will take your complaints and deal with your GP practice for you.

You will see from the link they have huge resources for GP practices including poster packs. They have regional implementation leads to help them set up the systems to allow patients to access records. This has been in place for years in preparation for the March 2016 deadline. I do not know why GP practices have not taken it board but I could make a few guesses!

Have a good read and if you are having a problem with your practice show them this or ring one of the numbers.

6 Replies

Hello DJR1,,,I gave gained access to my patient records,,and can book appoints and order my repeat prescriptions,,,,but as yet I have not been able to read the content of the medical notes,,even though I requested this access when I got permission to use the service,,,,as I don't often go to the gp,,,and all letters from hospital appointments are sent to me as well as the gp,,,so I have some information,,,,it could be very interesting to read what has been written about me,,,,thank you for the link,,,ttfn from karen.

Thanks DJR1, since last time I looked my practice have added a third option on their webpage & I've applied for the code - I have included their 'blurb' for information.

"On Line Services (Patient Access)

You can register to access the following on line services:

- Make GP Appointments

- Order Repeat Medication

- View Detailed Coded Records (new)

Detailed Coded Records

When registered you are able to view online, export or print detailed coded information held in your medical records.

Types of coded data available will include:

■ Allergies/Adverse reactions

■ Medication (dose, quantity and last issued date)

■ Immunisations

■ Results (numerical values and normal range)

■ Problems/Diagnoses

■ Codes showing referrals made or letters received (no attachments)

Please ask at reception if you would like to sign up for this service or update your current service if you are currently only registered to make GP appointments and order repeat medication.

The Practice has the right to remove online access to services. This is rarely necessary but may be the best option if you do not use them responsibly or if there is evidence that access may be harmful to you. This may occur if someone else is forcing you to give them access to your record or if the record may contain something that may be upsetting or harmful to you. The practice will explain the reason for withdrawing access to you and will re-instate access as quickly as possible.

Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Abnormal results or bad news

As you will have access to test results, you may see something that gives you cause for concern. This may occur before your GP has had a chance to speak to you or while the surgery is closed and you cannot contact them. If this happens please contact us as soon as possible.

Choosing to share your information with someone

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact us so that we can remove online access until you are able to reset your password. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Information added by non-clinicians

Information will have been added to your medical record by administrative staff employed by the Practice.

Such information could be when your notes from your previous practice have been summarised and entered onto our computer system; when we receive documents from other health providers that contain data suitable for coding; and other information we require to have in your record to support clinicians in providing healthcare to you.

Some information will have been added by other clinical staff who may not be employed by the surgery, for example, community midwives and nurses. In some cases, medical records will have been transferred electronically this will form the basis of your clinical record.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Registering for On Line Services

To register for On Line Services or to amend your current registration to include access to Detailed Coded Records you are required to complete a ‘GP Online Access Form’ and present photo identification and proof of your address (normally your driving licence). The ‘GP Online Access Form’ can be collected from Reception or can be downloaded and printed from the link below.

Please Click Here for the ‘GP Online Access Form’. "

J :D

DJR1 in reply to Spareribs

Excellent this is what all GP practices should be advertising on their websites. You will find this v useful it you have regular TFT. It will present your results in a graph form if you click on for example the TSH reading. This will show a trend. Good news.

Spareribs in reply to DJR1

Even 'tho I'm already registered I still have to go in with the form & 2 proof of ID. Does yours included all your notes from birth?

DJR1 in reply to Spareribs

I think it does on the summary it lists appendicectomy which was at age 11. It is very limited unless you are given full record access as free text is not seen on the Consultation section. I can view letters in the documents section from the date I applied.

This is a higher level of access that standard, it is up to the GP practice which ID to request. I was not asked for any.

Spareribs in reply to DJR1

In the blurb it does say 'no attachments', we'll see!

Thank you for making us aware this had been finally rolled out!

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