I've recently ( January) signed up for this omnishambles. I ordered my 1st repeat script this last week and it didn't work !!! it just showed 'requested' on patient access. When it still said 'requested' on Friday morning I phoned and talked some to a horizontal sounding receptionist who said that 'it's not up and running yet'. I could scream ! Was I down as Mystic Meg on their patient records ? How the freak am I supposed to know 'it's not up and running yet' in my bliddy crystal ball ?
My records are peppered with info about persistent urinary tract infections and I've had *one* in twenty years. When I finally got a response (phone call, natch. ) to my letter to the practise manager on Tuesday, she claimed that the UTI thing was just that practically every meeting I've had with my GP since that consult was considered a follow up appointment to the complaint. FFS ! There have been perhaps a dozen notes on my consultations that state 'externally entered' since 2013 - the practise manager claims that means someone else ( not the practise ) have added to my notes. WTF ? I've only had blood tests ! Who was it then ? Aliens ?
I fecking well give up. I had expected that this once noble health service was being dragged kicking and screaming into the 21st century. We may as well have monumental masons writing up our health records...
It's all maddeningly third rate and bound to infuriate this grumpy old mare who has NO fuse at all, most of these days. I've freaking paid for this patient access debacle and it doesn't bliddy work !!!
Have a lovely weekend