Recently Which? commissioned a survey into how complaints were handled by the NHS – the results were shocking; 40% of people who experienced problems within the NHS didn’t complain and of those who did, more than half felt then were ignored, while 43% were dissatisfied by the outcome.
The recent public inquiry into the scandal at Stafford Hospital, saw complaints handling become a top priority for change and Which? are committed to not letting the government forget, so they are looking for 50,000 signatures on the #UNMUTE campaign which is asking the government to:
- Give people a role in triggering inspections by regulators through their complaints.
- Give people a unified public services ombudsman which can swiftly deal with their unresolved complaints.
- Give people a voice by allowing representative groups to make super-complaints in our public services, as they do in private markets.
The campaign is being supported by spoken-word artist George the Poet and music producer Jakwob, who have come up with a unique track in support and once the campaign reaches 50,000 signatures the full track will become #UNMUTED.
If you have ever felt unheard, please sign this petition - unmuteuk.com/